Job Description

Client Care Manager - Help Seniors Age Gracefully and Lead with Heart!

Home Instead is looking for a confident, charismatic, and organized leader to join our mission of enhancing the lives of aging adults and their families. As a

Client Care Manager

, you will take charge in creating positive, meaningful experiences for seniors and their families while driving the growth of our business. If you are passionate about helping others, thrive on seeing challenges as opportunities, and are looking for a leadership role with room for personal and professional growth, we want to hear from you!

This full-time, permanent position offers the chance to work directly with clients and Care Pros across

Richmond, North Delta, and Central Surrey

. You'll use your expertise and energy to manage client relationships, lead care consultations, and conduct quality assurance visits, all while helping us expand our market reach through networking and relationship-building.

Why You'll Love Working with Us:

A values-based company that specializes in providing compassionate care for seniors Competitive pay and extended health benefits Vehicle allowance or company vehicle provided Opportunities for growth within a supportive, close-knit team A positive work environment where you can make a real difference in seniors' lives!

What You'll Be Doing:

Conduct care consultations with clients and their families, creating personalized care plans that make a lasting impact Lead client-Care Pro introductions and ensure ongoing satisfaction through regular Quality Assurance visits Step in to provide direct care when needed,

ensuring continuity of care

and staying actively engaged in our mission to serve seniors Build and maintain strong relationships with clients, Care Pros, and key community contacts to help expand our client base Drive growth while maintaining the highest standards of care and service Take a

positive, solutions-focused approach

to problem-solving, inspiring those around you with your upbeat attitude and strong work ethic Lead the Client Care department to achieve growth through analysis of KPI's and guidance

Who We're Looking For:

A

motivated, outgoing leader

who takes pride in their work and views challenges as exciting opportunities for growth At least 2 years of experience in home care, senior care, or healthcare (RN, LPN, HCA, Social Worker, or similar experience preferred) Hands-on experience working with seniors, especially those with dementia, mobility issues, or personal care needs (including transfers and lifts) A

self-starter

who is goal-oriented, dependable, and eager to take on a long-term role with growth potential Must have a valid driver's license and reliable vehicle, comfortable driving regularly within

Surrey, North Delta, and Richmond

Excellent communication skills and the ability to build rapport easily with clients, families, and Care Pros

Key Qualifications:

Fluent in English (additional languages are a plus!) Strong organizational skills with proficiency in Microsoft Office and virtual collaboration tools (Zoom, Teams, etc.) Able to work a

flexible schedule of 4 weekdays and 1 weekend day

Comfortable working in clients' homes, community care settings, and our head office in Richmond Clear criminal background check

A Bright Future Awaits You!

We are seeking an energetic, positive, and ambitious leader who is passionate about helping seniors live their best lives. If you're ready to take the lead and make a difference, join our team and help us continue to grow!

Apply today through Indeed

Job Types: Full-time, Permanent

Pay: $56,454.00-$67,537.00 per year

Additional pay:

Bonus pay
Benefits:

Company car Company events Dental care Employee assistance program Extended health care Life insurance Mileage reimbursement Paid time off Vision care
Schedule:

8 hour shift Monday to Friday Weekends as needed
Experience:

Sales and Customer Service: 2 years (preferred) Senior care: 2 years (preferred) Home care: 2 years (preferred)
Licence/Certification:

Driver's License (required) RN, LPN or HCA (preferred)
Work Location: In person

Application deadline: 2024-10-20
Expected start date: 2025-08-01