Job Description

Client Care Manager / Assistant General Manager

Location:

Guelph / Waterloo Region (covering Wellington Region - Orangeville to Cambridge)

Company:

Home Instead

At

Home Instead

, care is personal. Every client, family member, and CAREGiver we serve becomes part of our extended family and we show up every day with heart, integrity, and a shared commitment to excellence.

We're more than a home care company we're a team that leads with compassion, celebrates connection, and works together to make life better for seniors and their families.

We're looking for a

Client Care Manager / Assistant General Manager

who shares that same passion for people. Someone who thrives in a collaborative environment, inspires trust, and is driven by purpose. If you love building relationships, leading with empathy, and seeing the direct impact of your work every day this could be the perfect fit.

What You'll Do

In this dynamic, community-based leadership role, you'll:

Build relationships that matter

listen to clients and families, provide personalized care solutions, and ensure every interaction reflects our values.

Conduct in-home care consultations and quality assurance visits

, adapting care plans as needs evolve.

Support and guide our CAREGivers

, ensuring smooth introductions, ongoing communication, and a strong sense of teamwork.

Resolve client concerns

with empathy, professionalism, and follow-through.

Be a trusted community partner

, building relationships with referral sources like retirement homes, LTC facilities, hospitals, and hospices.

Champion our brand

by educating the community on the value of our services.

Collaborate with leadership and peers

, contributing ideas, insights, and feedback to drive continuous improvement.

Recognize and celebrate CAREGiver contributions

, helping to create a culture of appreciation.

Grow our Wellington Region

through thoughtful client engagement and a people-first approach to business development.

Maintain quality and compliance standards

, ensuring excellence in every aspect of care delivery.

What You'll Bring

A genuine passion for improving the lives of seniors and their families. Experience in healthcare, home care, senior services, or hospitality. (RPN or RN designation preferred)*
Proven success in

sales, client care, or business development

with measurable results. Strong

leadership, communication, and relationship-building

skills. Excellent

organizational and decision-making

abilities -- able to manage multiple priorities with care. A

growth mindset

balancing compassion with business goals. A

valid driver's license and reliable vehicle

(travel required; mileage reimbursed).

Role Details

Full-time:

Monday-Friday, 8:30am-5:00pm (with occasional evenings or Saturdays to meet client needs).

Reports to:

General Manager.

Location:

Community-based position covering Wellington Region (Orangeville to Cambridge).

Compensation:

Competitive salary, mileage reimbursement, and opportunities for growth.

Why Join Home Instead?

At Home Instead, you're not just taking on a job you're joining a team built on

connection, compassion, and purpose

. You'll have the chance to grow professionally, make a meaningful difference, and be part of a company that truly values its people.

If you're ready to lead with heart and help redefine what it means to care, we'd love to hear from you.

Apply today and be part of something that matters. #INDG

Job Type: Full-time

Pay: $50,000.00-$75,000.00 per year

Benefits:

Company events Dental care Extended health care On-site parking Paid time off RRSP match
Licence/Certification:

Registered Practical Nurse (preferred) Driving Licence (required)
Willingness to travel:

75% (preferred)
Work Location: In person