Job Description

Our Real Estate Client is looking for a Client Care Manager to join their team.Reporting to the Team Leader/CEO, this position requires an acutely focused, self-starter with proven time management and prioritization skills along with personal ownership to deliver quality results. You do what it takes to get the job done and exceed the Client\'s expectations. The successful Client Care Manager is an individual who is passionate about customer service, committed to quality excellence with effective communication skills, and a natural ability to build engaging relationships.Accountabilities:Engage with the Client from the beginning of the sale to their closing along with maintaining the company brand experience beyond. This includes coordinating communication between all parties and team members and doing whatever it takes to ensure a successful and timely closeQuality control: overseeing daily tasks/priorities to prepare new listings to go on the market and ensure existing listings are in top quality showingconditionCoordinating staffing and coverage for all weekly open houses (inclusive of advertising & MLS updates)Take ownership of client issues elevating concerns as necessary to the Team Leader/CEO with recommendations and opportunities for continuous process and business improvementsLiaison between Real Estate Agents, Clients, lawyers, vendors, and Mortgage Lenders during the process of a real estate transaction to ensure impeccableclient engagementEffectively and efficiently leading and training the backend support team including a Licensed Administrative Assistant and a CRM CoordinatorServes as a company ambassador by delivering a high level of professionalism and quality by utilizing strong verbal and written communication skills andeffective telephone techniquesResponds to phone calls, emails, and website inquires professionally, and in a timely manner, ensuring key dates and actions are captured and tracked tocompletionManage all routine mailings and reach-out, including client follow up, newsletter mailings, six-month mailers to geographic farms, quarterly phonecalls and maintain database integrity accordinglyCreate, implement, and maintain an Operations Manual that documents all systems and standards for the teamAs the success of the team grows, this individual will be responsible for:transitioning and implementing systems of operation to ensure all administrative tasks continue to be completed efficiently and to the highest standards withother support staffWhat you bring to the table:Proven track record of superior Customer Service and effective administrative skills (Project Management accreditation is a bonus)Impressive people skills with credible verbal and written communication skillsA team player committed to accountability, transparency, and getting the job doneCoachable - willing to learn new skills and always wanting to improve upon existing skillsetWell versed in DocuSign, Broker Bay, Microsoft Office, Google Suite applications, and popular Social Media platformsExcels at creating systems and improving processes, works well from a list, and can strategically manage their tasks without much directionCommitted to achieving greater levels of success, growing their own skills, and developing into a more supportive leader within the teamInterested in the long-term success of the businessValid drivers license with the ability to easily travel when required

ITS Global