Client Care Coordinator/site Lead

Sydney, NS, CA, Canada

Job Description

High-Crest Enterprises is seeking a qualified applicant to lead our operations in North Sydney and Sydney, NS. This role will be the overall site lead for the 2 facilities and responsible for the health, wellness, and safety of our residents and employees.

Role Responsibilities:



Leadership:



To provide leadership, use critical thinking, and manage all aspects of operations of the assigned Long Term Care Homes. To lead the team to establish goals and objectives that aligns with the organization operations plan and strategic directions. To implement plans to achieve the set goals and outcomes and develop improvement plans as required. To support and educate staff on compliance to operational licensing requirements.

Management Functions:



To implement all policies of High-Crest Enterprises. To implement and adhere to all relevant legislation and Provincial policy guidelines as to programs, operating standards and health care requirements. To allocate resources appropriately to support the daily operations of the two facilities. To work jointly with the Licensed Practical Nurses , Home Physician(s), and Corporate Support Teams to effect and maintain a high standard of resident care. To develop formal structures for accountability for each team member responsible for the different service areas to ensure standards are maintained and risk management issues are investigated, reported, corrected and prevented. To maintain a continuous relationship with Continuing Care and other applicable personnel and officials. To administer, lead, direct, organize and co-ordinate all activities of the Home through the delegation of duties to appropriately qualified individuals responsible for the different operational areas. Manage and provide oversight on all contractual agreement for the Home. To regularly schedule meetings with staff for purposes of providing leadership, direction, communication, liaison and support towards achievement of the Home's objectives. To ensure all Human Resources related issues, including hiring, termination, grievances and labour relations issues, are aligned to the Corporate Human Resources and Organization standards and practices. To ensure effective labour relations in collaboration with Human Resources, and participate in labour management, grievances, mediations, arbitrations and negotiations. To manage employee performance, and skill development activities. To promote effective communication and a healthy work environment to achieve a high level of employee satisfaction. To ensure Occupational Health and Safety policies, programs and practices are implemented, and maintained. To ensure that employees are following health and safety policies, procedures and regulations. To coordinate the Home's Quality Improvement activities and lead implementation of corporate initiatives. To be responsible to the President in any other related businesses.

Financial Management:



To ensure adherence to the annual operating and capital budget in co-operation with department heads and implements appropriate financial management. To ensure that annual budgets are reviewed with all department heads with finance department to meet the needs of the operation, the health and safety of residents and staff. To be responsible for the general financial affairs of the Home.

Relationship with Residents and Families:



To work with all departments to maintain an open door policy when communicating with residents and families to meet their needs. To ensure there is an effective and meaningful communication between staff. To respond to Resident Council and Family Council within a required timelines under the Long Term Care Home Act and regulations. To encourage involvement with the Home's affairs and activities as appropriate.

Qualifications:



Background in Business Administration preferred Background in Health Administration considered an asset 5+ years of experience in a management role 5+ years experience managing people Experience managing in a unionized environment Managerial experience in facility based or community based long-term care services. At least 3 years working experience, (i) in a managerial or supervisory capacity in the health or social services sector would be an asset. Demonstrated leadership, communications skills, financial management and administrative abilities. Excellent verbal and communication skills. Good knowledge of current trends and legislation in Long Term Care.

Please provide references on resume. References need to include a previous manager.



Note: We thank all candidates for their interests. However, only those selected for interviews will be contacted. No follow up emails, No phone calls please.

DISCLAIMER:

High-Crest Enterprise is an equal opportunity employer and is committed to providing employment accommodation in accordance with the Human Rights Act . If contacted for an employment opportunity or interview, please advise Human Resources if you require accommodation.

Job Types: Full-time, Permanent

Benefits:

Casual dress Company pension Dental care Employee assistance program Extended health care Life insurance On-site parking Paid time off Vision care Wellness program
Work Location: In person

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Job Detail

  • Job Id
    JD2527433
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Sydney, NS, CA, Canada
  • Education
    Not mentioned