Job Description

Job description

Client Care- Full-Time

(Kitsilano)

Monday to Friday

The role of the Client Care Coordinator is to perform various administrative duties within a busy child psychology clinic, while providing professional customer service and maintaining client confidentiality in this scent-free office.

Duties & Responsibilities:

- Coordinate and assist multiple therapists to ensure the smooth operations of a busy practice

- File management: including creating new files, and file maintenance

- Data entry for assessment clients

- Scoring Level B assessment protocols

- Coordinate with Report writers for assessment files

- Preparing Zoom meetings

- Greet patients in a welcoming and professional manner

- Answer incoming calls and appropriately respond or refer patient inquiries

- Receive and process payments from patients

- Appropriately direct and process incoming and outcoming correspondence

- Use computer word processing, spreadsheet, and database software to prepare invoices, book appointments, and other various duties

- File and process patient material according to established procedures

- Disinfecting surfaces and light dusting

- Perform other duties as directed

Qualifications:

- Proficiency in Microsoft Office Suite (Outlook, Word, Excel, Powerpoint)

- General computer proficiency

- Healthcare office management software such as Jane is an asset but not required

- Ability to communicate effectively: Speak, listen and write in a clear, thorough and timely manner using appropriate and effective language

- Able to work independently and be reliable

- Exhibit a pleasant and professional office demeanour

- Comfortable working with children

- Applicants must pass a police security check

Experience:

- Medical office or administrative experience is an asset

- Jane App experience is an asset

This is a full-time, maternity leave coverage position with the potential of becoming permanent. Not suitable for students or those with limited availability. Salary commensurate with experience. Principals only. Recruiters, please don't contact this job poster. Do NOT contact us with unsolicited services or offers.

Hours: 30 per week

Job Type: Full-time

Job Type: Full-time

Pay: $21.00 per hour

Application question(s):

Are you able to provide a police check and cleared to work with children and vulnerable youth? Are you comfortable working in an environment that includes service dogs?
Experience:

Front desk: 1 year (preferred)
Work Location: In person