Job Description

CLIENT CARE COORDINATOR



For over 30 years, The Safehaven Project for Community Living has been providing exceptional care to children with developmental disabilities and complex care needs.



Our mission is to provide high-quality, family-centered, and community-based residential and respite care for individuals with complex care needs.



Safehaven serves individuals with disabilities and their families, through respite and residential programs at our Toronto, Etobicoke, North York, Woodbridge, and Aurora facilities, as well as client homes.

Our Future
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At Safehaven, we are constantly striving to better serve our clients and communities that need us most. That's why we are currently exploring opportunities to expand our service offerings beyond children to include adults, developing programs and services to care for more medically complex individuals, and implementing innovative therapy and recreational programs for our existing and future clients.



In order for Safehaven to achieve our goals, we are looking for exceptional people with huge hearts who are motivated by positively impacting the lives of others and believe in our vision of creating a more inclusive world for people with complex care needs.



Whether you are working in one of our locations, or in a client's home, you will have the opportunity to make a real difference and improve the lives of clients and their families in our communities. You will be part of an outstanding team that is so passionate about the work we do.

ROLE SUMMARY:

The Clinical Care Coordinator role is a leadership role, providing oversight for the quality of care and safety for children with complex medical needs as a result of their disability at Safehaven. The individual in this role will be part of the 2:1 client ratio providing direct care as a frontline staff as well as acting as the site supervisor and support to the front line Safehaven staff for one of five (5) Safehaven locations across the GTA. Working within a client-family centred care model, the individual is accountable to ensuring continuity and coordination of care for residential and respite children and their families.



Reporting to the Clinical Nurse Manager (CNM), the Clinical Care Coordinator works in a partnership with the CNM, Clinical Nurse Educator, Advance Practice Clinical Nurse Educator and the Safehaven leadership team to implement and sustain quality of care and service delivery, such as implementation of key organizational strategies, such as the achievement of Accreditation through Accreditation Canada, and alignment of goals with the Safehaven Strategic Planning.

RESPONSIBILITIES:

Ensures the effective operation of the residence by: + Taking the lead role in all licensing and day-to-day location specific upkeep and maintenance, including cleanliness, invoicing, security, information technology, and all general needs to keep the location up and running;
+ Conducts regular employee meetings, and maintains written/verbal communication to ensure staff are kept informed of leadership directives;
+ Monitors general house expenditures/annual budget, inventory control, and petty cash;
+ Maintains a preventative maintenance schedule to ensure all property defects/deficiencies are addressed in a timely manner;
The Client Care Coordinator role includes, but is not limited to: + Directly supervises employees, including assessing recruitment needs, assignment of secondary employee duties, and maintains the proper staffing complement to ensure correct staffing ratio;
+ Provides Performance Appraisals for all staff under the Client Care Coordinator's direct supervision, including interim, 3/6 month and annual appraisals;
+ Verifies schedules and shift assignments on a daily basis, and ensures that staff complete their individual timecards and submit hours as required;
+ Ensures that employee receive health & safety training annually, demonstrate a positive "health and safety" attitude, and maintain all health and safety standards and procedures;
+ Oversees employee development of General Service Plans and other program interventions;
+ Provide any support possible to front-line staff who are caring for clients and their families.
Ensures that client's basic needs are met within a safe, homelike environment by: + Maintaining a safe environment, with appropriate attention to the health, nutrition and clothing of clients, overseeing proper maintenance and cleaning of the residence so that each client enjoys the right of privacy and the ability to retain personal items, and remains free from physical and emotional abuse;
+ Assigns employees responsibilities in the development, monitoring and maintenance of programs for clients;
+ Acts as an advocate on behalf of the clients;
Ensures that all government licensing standards, as they pertain to the operation of the residence, are maintained, specifically the annual license renewal process, including: + Ensures that locations pass all licensing requirements
+ staff are adequately prepared and trained for the annual licensing inspections
+ All licensing required employee documentation is provided to Human Resources;
Leads, attends, and participates in all employee, client, general administrative, and management meetings as required, including: + General Service Plan meetings, Family assessments, Safehaven Town halls, Annual General Meetings, weekly meetings with Safehaven leadership
+ Implements strategies in the homes with front line staff;
Other duties may assign to you by your supervisor and indirect supervisor according to the needs of the business/ organization

QUALIFICATIONS:

Must be licensed as a Registered Practical Nurse with the College of Nurses of Ontario, and in good standing. Desire to work for an organization that is committed to providing exceptional service and be an ambassador of Safehaven values to provide services to clients and families. Must possess Excellent Organizational, and Time Management skills Must have Excellent Communication skills, must be able to communicate with all levels of staff 2-3 years related experience with individuals with complex medical needs, or previous experience in a residential setting; Ability to work with the Safehaven leadership team while maintaining site autonomy for all areas of decision making; Ability to provide direct care, while efficiently arrange and perform a wide range of tasks; Excellent interpersonal skills, problem solving and written/verbal communication skills; Required to respond to a flexible work schedule involving shifts and/or emergency staffing needs in the residence and/or emergency needs of the clients in care; Serves as a member of the "on Call" team, to assist staff with after-hours support;

At anytime, Safehaven may need to move staff to other locations based on operational needs.



We thank all interested candidates for applying. Successful candidates will be contacted to participate in the interview process.



Safehaven is an equal opportunity employer that is committed to inclusion and diversity. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity or testing, please advise Human Resources if you require accommodation.