Job Description

Job Overview

We are seeking a dedicated and detail-oriented Customer Care Coordinator to join our healthcare team. In this role, you will serve as the primary point of contact for patients, ensuring their inquiries are handled efficiently and compassionately. The ideal candidate will have experience in medical office settings, familiarity with electronic medical records, and a strong understanding of medical terminology. This position offers an opportunity to contribute to a patient-centered environment while supporting the smooth operation of our healthcare practice.

Responsibilities

Manage patient communications via phone, email, and in-person interactions with professionalism and empathy Schedule appointments and coordinate patient visits efficiently Maintain accurate and up-to-date electronic medical records in compliance with privacy regulations Assist with verifying patient insurance information and processing billing inquiries Provide administrative support to clinical staff as needed Ensure patients receive timely follow-up and necessary information regarding their care Uphold confidentiality and adhere to all HIPAA guidelines and healthcare regulations

Skills

Knowledge of medical terminology and healthcare procedures Prior experience working in a medical or dental office environment is highly preferred Proficiency with electronic medical records systems and office software Strong organizational skills with the ability to multitask effectively in a fast-paced setting Excellent communication skills, both verbal and written, with a compassionate approach to patient service Ability to handle sensitive information discreetly and professionally Previous office experience that demonstrates reliability and attention to detail
Job Types: Full-time, Part-time

Pay: Up to $19.00 per hour

Expected hours: 30 - 36 per week

Work Location: In person