Job Description

About Us

The Formula Skin + Wellness Studio, powered by YEG Esthetics, is a growing beauty and wellness hub in Sherwood Park. Our space brings together passionate esthetics and wellness professionals under one roof, offering clients a results-driven yet welcoming experience.

Position Overview

We're looking for a confident, proactive, and detail-oriented Client Care Coordinator to be the first point of contact for our clients and support the growth of our team and tenants. This role is more than just reception, we need someone who can provide exceptional client care, keep the studio running smoothly, and help drive business forward.

Key Responsibilities

Client Care & Front Desk Support

Welcome and check in clients with professionalism and warmth. Handle phone calls, texts, and emails, responding promptly and effectively. Manage booking inquiries. Ensure the reception area and studio remain clean, tidy, and client-ready throughout the day. Take care of laundry, restocking, garbage/recycling, and beginning and end-of-day closing tasks.

Business Growth & Engagement

Create and support social media content (posts, stories, engagement). Help brainstorm and execute ideas to drive new client bookings and referrals. Support retail sales and provide product knowledge (training provided). Take initiative. Keep things moving, solve problems, and get things done.

Qualifications

Social media experience (posting, engaging, and understanding of business use). Customer service or spa/clinic receptionist experience required. Organized, reliable, and able to juggle multiple tasks at once. Strong communication skills approachable, professional, and confident. Proactive and motivated. Tech-savvy and comfortable learning new systems.

Perks of Working With Us

One free treatment of your choice every month Monthly team lunch provided Product discounts on professional skincare Flexible schedule On-site parking A modern, positive, and supportive team environment
Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: No more than 32 per week

Work Location: In person