Job Description

Client Care Coordinator (RPN / RN)

Community-Focused | Relationship-Driven | Non-Bedside Nursing Role

Are you a nurse who loves working in the community, building meaningful relationships, and using your clinical expertise, without the physical demands of hands-on care?

This role is ideal for an RPN or RN who is ready to transition away from bedside nursing while still making a direct, meaningful impact on clients, families, and CAREGivers. As a

Client Care Coordinator

, you will use your nursing knowledge, communication skills, and clinical judgment to guide care planning, support quality outcomes, and strengthen relationships across the community.

About the Role

The Client Care Coordinator (RPN/RN) plays a key role in ensuring exceptional client experiences by leading care consultations, overseeing care quality, and supporting CAREGivers in the field. This is a

non-hands-on nursing position

focused on assessment, coordination, relationship-building, and quality assurance rather than direct personal care.

You will be a trusted clinical presence for clients and families, helping them navigate care decisions while ensuring services remain aligned with evolving needs.

What You'll Love About This Role

No bedside or physical care duties Daytime, weekday schedule (with limited evenings and one Saturday per month) Meaningful, long-term relationships with clients and families Autonomy and independence in your workday The ability to use your nursing judgment, experience, and compassion in a different way A collaborative, supportive leadership team

Key Responsibilities

Conduct

Care Consultations

with potential clients and families to assess needs and recommend personalized plans of care Serve as a clinical liaison and trusted advisor to clients, families, CAREGivers, and referral partners Coordinate and oversee

client/CAREGiver introductions

to ensure smooth care starts Complete

Quality Assurance visits and follow-ups

to ensure high standards of care and client satisfaction Continuously evaluate and adjust care plans based on client needs and feedback Build and maintain relationships with community referral partners (retirement homes, LTC, hospice, hospitals) Collaborate closely with internal team members to support cohesive, high-quality care delivery Maintain accurate documentation and client records within the operating system Support CAREGiver engagement and retention initiatives, including recognition programs Participate in weekly team and client care meetings Travel throughout the Ottawa, Kingston, Belleville, and surrounding areas as needed (mileage reimbursed)

Schedule & Work Environment

Monday to Friday, 8:30am-5:00pm

One Saturday per month Occasional evenings to accommodate Care Consultations Community-based role with travel across the exclusive territory

Qualifications

Valid

RPN or RN license

in good standing with the College of Nurses of Ontario (CNO) Valid driver's license and reliable vehicle (kilometer reimbursement provided) Strong communication, assessment, and relationship-building skills Comfortable working independently while collaborating with a team Organized, detail-oriented, and confident in clinical decision-making Passion for community care and supporting clients outside of institutional settings

Reporting Structure

Reports directly to the

Director of Care

Thank you for your interest in this position.

All candidates will be asked to complete a short assessment prior to the first interview.

Home Instead requires proof of full vaccination against COVID-19 from all employees, with the exception of those who require accommodation under applicable human rights legislation.

Job Types: Full-time, Permanent

Pay: From $65,000.00 per year

Benefits:

Company events Dental care Extended health care Mileage reimbursement On-site parking Paid time off RRSP match
Licence/Certification:

Driving Licence (required)
Work Location: In person