Job Description

Job Overview

We are seeking a dedicated and detail-oriented

Customer Care Coordinator

to join our healthcare team. In this role, you will serve as the primary point of contact for patients, ensuring a seamless experience from appointment scheduling to follow-up. The ideal candidate will possess strong communication skills, familiarity with Jane software, and experience working in

mental healthcare settings

. This position offers an opportunity to contribute to patient satisfaction and support efficient office operations healthcare environment.

Duties

Manage patient appointments, confirmations, and rescheduling via phone and electronic systems Assist patients with inquiries regarding services, billing, and insurance processes Assist therapists with patient-related tasks Maintain accurate and up-to-date electronic medical records (EMRs) in compliance with privacy regulations, primarily on our

Jane

platform Coordinate communication between patients and therapists to ensure timely care delivery Support administrative tasks such as filing, data entry, and document management Collaborate with the Clinic Director as needed Ensure patient confidentiality and adhere to HIPAA guidelines at all times

Requirements

Ability to communicate in

French

is required Ability to

work independently

is considered a strong asset. Training and ongoing support will be provided. However, the successful candidate must be comfortable making informed decisions and managing responsibilities independently Prior experience in a mental healthcare setting is preferred Knowledge of medical terminology and

familiarity with Jane

are highly preferred Knowledge of psychological and/or psychoeducational assessments is considered an asset Strong organizational skills with attention to detail Excellent communication skills, both verbal and written Office experience demonstrating proficiency with standard office equipment and software applications Ability to multitask efficiently and openness to learn Professional demeanor with a compassionate approach to patient interactions
Job Types: Full-time, Part-time

Pay: $17.60-$19.00 per hour

Expected hours: 25 - 30 per week

Benefits:

On-site parking
Application question(s):

Can you make the commute to work in person? Do you have experience working in a mental healthcare setting? Please provide the next three dates/times you are available for an interview.
Language:

French (preferred)
Work Location: In person