Job Description

Client Care Coordinator

At

PHC360

, we take a personalized, integrative approach to health--helping our clients restore, optimize, and elevate their well-being. Our 4,000 sq. ft. boutique facility features cutting-edge amenities including red light therapy, cold tub therapy, infrared saunas, and a high-performance training space--all supported by a multidisciplinary team of health professionals.

We're a fast-growing startup seeking a

talented, responsible, and hospitality-driven Client Experience Lead

to join our team. This is a unique opportunity for someone who thrives in a dynamic environment, enjoys wearing multiple hats, and is passionate about helping others become the best version of themselves.

Key Responsibilities:

Create a warm, professional, and supportive environment for clients--whether in-person, online, or over the phone. Assist clients with supplement purchases and provide knowledgeable guidance. Support clients with bookings, inquiries, and personalized nutrition programs. Perform front desk duties including greeting members, managing check-ins, and coordinating schedules. Maintain facility standards by assisting with daily operations, inventory, and supplies. Conduct research to support nutrition and wellness programs. Collaborate with the team to ensure smooth day-to-day operations of the clinic.

What We're Looking For

Proven experience in

hospitality, fitness, or wellness environments

. Strong customer service and communication skills. Highly organized, detail-oriented, and able to multitask effectively. Proficient in Microsoft Office and comfortable with digital tools. Familiarity with supplements and holistic health practices is a plus. Passionate about health, fitness, and client care. Able to work independently and as part of a collaborative team.

Job Details

Type:

Part-Time (10-20 hours/week)

Schedule:

Flexible hours between 6am-10pm;

weekend availability required

Location:

Ottawa, ON K1H 7Z6 (must be able to reliably commute or relocate)

Compensation:

Based on experience

Wage:

Based on experience level

Perks & Benefits

Casual dress code Flexible schedule On-site gym access On-site parking
Flexible language requirement:

French not required
Schedule:

Evening & Days , M - F: 6 am - 10pm, Weekends: 8am -5pm Must be available to work weekends
Experience:

Nutrition: 1 year (preferred) Working in a Clinic
Work Location: In person

How to Apply:

If you are passionate about holistic health and wellness and want to join a dynamic team dedicated to helping clients thrive, please email your resume and cover letter to

hari@phc360.ca

.

We thank all applicants for their interest, but only those selected for an interview will be contacted. Please let us know if you require accommodations during the recruitment process.

Job Type: Part-time

Pay: $18.50-$22.00 per hour

Expected hours: 12 - 20 per week

Benefits:

Company events On-site gym On-site parking Store discount
Ability to commute/relocate:

Ottawa, ON K1H 7Z6: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (preferred)
Experience:

Front desk: 1 year (required) Administrative: 1 year (required)
Language:

english (required)
Work Location: In person