Job Description

About Field Trip Health

Field Trip Health was established in 2019 in Thunder Bay, ON by Dr. Mario Nucci, a passionate advocate for innovation in the area of mental health. At Field Trip Health, our primary focus is Ketamine Assisted Psychotherapy (KAP), a combination of Ketamine and Psychotherapy, which has shown to be 70% effective against treatment resistant forms of depression. KAP is a holistic therapy that can allow a person to open up and explore themselves in new ways. With the dissociative effects of Ketamine and the support of a trained psychotherapist, the insights and healing found in this therapy can produce significant and sustainable shifts in how you experience life.

At Field Trip Health, we provide a rewarding job experience with a growing network of passionate health professionals who are seeing meaningful patient breakthroughs on a daily basis.
While working with cutting edge techniques, we offer an entrepreneurial and collaborative working environment focused on delivering best-in-class client care.

Roles and Responsibilities

The primary responsibility of the Client Care Coordinator is to provide administrative support, program development, answer patient inquiries and book client appointments.

Care Coordinator Role

? Conducting initial assessments of clients' situation to determine needs and goals
? Establish open lines of communication for individuals with mental or emotional concerns
? Take a detailed client history and note any health conditions
? Treat patients with respect and dignity
? Communicate information to patients regarding diagnosis and treatment goals
? Maintain patient medical records (EMR)

Administrative Roles

? Participate in quality activities and continuous improvement initiatives
? Develop and provide input on policies and procedures
? Scheduling and contacting clients, answering phones, managing emails, preparing payment plans, taking client payments, providing information packages to clients and appropriate clinicians and stakeholders.

? Weekly and monthly reporting on site metrics and needs
? Other Duties as assigned

Experience

French considered a strong asset

1+ years experience in the medical field or mental health considered a strong asset

Note: A cover letter is required as part of the application in order to be considered for this position.

Job Type: Full-time

Pay: From $22.00 per hour

Education:

Secondary School (preferred)
Experience:

Medical Administration: 2 years (preferred)
Language:

English and French (preferred)
Work Location: Hybrid remote in Ottawa, ON K1R 7S8