Job Description

Client Care Coordinator - Pediatric & Family Services

At

Mount Etna Child & Family Services

, we are a growing, mission-driven teaching clinic dedicated to empowering neurodivergent children, youth, and families through high-quality, compassionate, and community-based care. Our model integrates

Applied Behaviour Analysis (ABA)

,

Speech-Language Pathology (SLP)

, and

Occupational Therapy (OT)

within a collaborative and culturally responsive framework.

We are seeking a

Client Care Coordinator

who is organized, empathetic, and thrives in a fast-paced, purpose-driven environment. This role is at the heart of Mount Etna's client experience--ensuring families feel welcomed, informed, and supported from their first point of contact through every stage of service.

Whether coordinating intake meetings, communicating with clinicians and caregivers, or helping manage day-to-day clinic operations, you'll play an essential role in ensuring that our families receive seamless, high-quality care and that our clinicians can focus on what they do best: supporting children.

Your Responsibilities:

Serve as the primary point of contact for new and existing families, providing compassionate and timely communication. Coordinate client intakes, assessments, and onboarding with clinical supervisors and administrative staff. Maintain accurate schedules, records, and billing information within

JaneApp

and related systems. Support clinicians with session logistics, documentation follow-ups, and scheduling adjustments. Track client caseloads and ensure appropriate distribution across Scarborough, Oshawa, and Bowmanville teams. Communicate updates, cancellations, and important reminders to families and clinicians in a professional and family-friendly manner. Assist with community outreach, event coordination, and marketing initiatives to support ongoing program growth. Uphold confidentiality, professional ethics, and a family-centered approach in all communications and operations.

What You Bring:

Post-secondary education in

social services, psychology, child development, health administration, or related field

Experience in a

clinic, healthcare, or social services setting

(experience in ABA, SLP, or OT settings an asset) Strong organizational, communication, and multitasking skills Proficiency with

JaneApp, Google Workspace, and Microsoft Office Suite

Compassionate communication style and commitment to serving neurodivergent families Ability to work collaboratively with clinicians, caregivers, and community partners Professionalism, discretion, and a proactive approach to solving day-to-day challenges

Why Join Mount Etna?

Competitive salaried or hourly compensation with flexibility for part-time or full-time hours A collaborative, multidisciplinary team grounded in empathy and inclusion Opportunity to grow within a

teaching clinic

model and support future program development Access to professional development and training opportunities in client care systems, communication, and family engagement The chance to make a direct impact in the lives of families and children across the Durham Region and GTA
Job Types: Full-time, Fixed term contract, Casual
Contract length: 12 months

Pay: $43,000.00-$54,000.00 per year

Benefits:

Dental care Disability insurance Extended health care Flexible schedule Vision care
Work Location: Hybrid remote in Oshawa, ON L1J 2J9