Job Description

At FirstLight Home Care, we're dedicated to hiring people who have a passion for excellence. We are looking for individuals who believe in fostering teamwork and collaboration and who have a heart for helping us grow and succeed so that we can provide exceptional care and compassion to our clients every day.

When we find these amazing professionals, we believe in taking really good care of them because individuals who believe in the FirstLight's Culture of Care - our commitment to service excellence, personal growth and accountability - will help us improve the lives of our clients and their families.

We are seeking a dedicated care coordinator to assist us with patients enrolled at our different facilities. You will be responsible for consulting with patients and determining their needs, developing care plans, coordinating patient-care services, educating them about their condition, and working with the care team to evaluate interventions.

The successful applicant will display a compassionate nature, be knowledgeable about health care practices, and provide exceptional customer service.

Responsibilities:

Consult with clients and family members to discuss their care plan. Educate staff regarding the needs of the client. Working collaboratively with the client and medical professionals throughout the duration of the case to ensure high quality and clients/partner satisfaction Develop a care plan to address their personal health care needs. Consult and collaborate with other health care providers and specialists to set up patient appointments and treatment plans. Check-in on the patient regularly and evaluate and document their progress. Assist the care team with developing and assessing health interventions. Attend ongoing training and courses to keep abreast of new developments in health care. Assist with securing funding for medical care as required. Treat patients with empathy and respect and conduct oneself in a professional manner. Responsible for a variety of administrative tasks that evolve over time Comply with organizational guidelines and health care laws and regulations. Maintain a roster of active staff to deploy to new clients

Requirements:

Problem solver - proactive and positive minded At least 2+ years' experience in care coordination, customer service, healthcare operations, case coordination/management, social work, or other relevant Good verbal and written communication skills. Computer skills and proficiency in Google Workspace. Strong analytical thinking and the ability to handle multiple tasks concurrently. Excellent customer service. Compassion and empathy. A dedicated professional, with high level of responsibility and care for their work

FirstLight Home Care offers:

Competitive pay and comprehensive paid training Rewards and recognition programs Culture of Care environment Exceptional support team
Firstlight Home Care is a leading provider of non-medical home care services, helping individuals achieve the quality of life they deserve. We are a lifeline and peace of mind not only for seniors, but for people recovering from illness, injury or surgery; adults with disabilities; new and busy parents; veterans; and anyone over the age of 18 who needs extra assistance.

Job Types: Full-time

Salary: $42,000- $47,000

Schedule:

8 hour shift Day shift
Ability to commute/relocate:

Mississauga, ON: reliably commute or plan to relocate before starting work (required)
Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Ability to commute/relocate:

Oakville, ON L6M 3E3: reliably commute or plan to relocate before starting work (required)
Work Location: In person