Job Description

Athletico Sports Physiotherapy is expanding, and we're looking for a Client Care Coordinator who brings warmth, professionalism, and strong organizational skills to our high-performing, community-focused clinic.

If you're someone who genuinely enjoys helping people, thrives in a fast-paced environment, and loves being the "go-to" person everyone trusts, this role is for you.

What You'll Do

Patient Care & Customer Service

Greet patients with friendliness and professionalism Answer calls and emails with clarity, compassion, and efficiency Support new and returning patients with a smooth, positive experience
Scheduling & Clinic Coordination

Book, confirm, and reschedule appointments Manage practitioner schedules to maintain clinic flow Communicate clearly with clinicians and patients about schedule changes
Billing & Administrative Tasks

Process payments and manage billing inquiries Navigate insurance claims and third-party billing (training provided!) Maintain accurate and confidential patient records
Marketing & Social Media Support

Assist with creating and scheduling social media posts Help promote events, workshops, and clinic updates Support community outreach and engagement initiatives
Office & Clinic Operations

Keep the clinic tidy, organized, and fully stocked Prepare treatment rooms and ensure smooth daily operations Assist with general administrative tasks to support the entire team
What We're Looking For

A warm, patient-centered communicator Strong multitasking and organization skills Comfortable working with technology (experience with Jane App is an asset) Professional, reliable, and quick to learn Experience in customer service, administration, or healthcare is an asset--but not required. We value attitude and work ethic above all.
Why You'll Love Working at Athletico

Supportive, positive, team-centered work culture Clear training to help you grow in the role Opportunity to learn more about physiotherapy, sports rehab, and healthcare Meaningful work helping patients feel better and live better Stability with room for career advancement.
Fixed schedule:

Tuesday 1:00pm - 6:00pm Wednesday 1:00pm - 7:00pm Thursday 1:00pm - 6:00pm Friday 12:00pm - 4:30pm Saturday (summers and occasionally during the year) 9:00am-3:00pm
Job Types: Part-time, Permanent

Pay: $19.00-$20.00 per hour

Expected hours: 18 - 22 per week

Benefits:

Dental care Extended health care On-site parking
Work Location: In person