Job Description

Join Athletico Sports Physiotherapy as a Client Care Coordinator, where your dedication to healthcare management and patient care meets a passionate, supportive team environment. We are searching for a detail-oriented and organized individual to ensure seamless daily operations and enhance patient experiences at our facility.
The Customer Care Coordinator plays a vital role in ensuring exceptional service and support for our clients. This position involves managing patient interactions, coordinating appointments, and maintaining accurate records. The ideal candidate will possess strong organizational skills, a customer-focused attitude. MIght get the oportunity to join the team long term.

Responsibilities:

Patient Interaction:

Serve as the first point of contact for patients; manage scheduling, rescheduling, and the cancellation of appointments. Serve as the primary point of contact for patients, addressing inquiries and providing information about services.

Administrative Support:

Assist in the management of clinic operations, including patient flow, record maintenance, and office supplies management.

Marketing and Outreach:

Support marketing efforts to enhance the clinic's visibility; participate in organizing and promoting clinic events and community outreach.

Team Coordination:

Liaise with healthcare providers, including physiotherapists, to coordinate patient care and ensure timely communication across departments.

Financial Coordination:

Assist with billing procedures and insurance claims; ensure accuracy in financial transactions and patient billing.

Regulatory Compliance:

Help maintain compliance with healthcare regulations and standards, ensuring a safe and effective environment for patients and staff. Handle administrative tasks such as filing, data entry, and managing correspondence. Educate patients on office policies, procedures, and available services.

Qualifications

Experience in a healthcare or administrative setting, preferably within a physiotherapy or private clinic environment. Strong organizational and multitasking skills; adept at handling various administrative responsibilities. Proficient in medical terminology and office software, with a preference for candidates experienced in physiotherapy practice management software. Excellent interpersonal and communication skills, capable of building rapport with patients and managing patient inquiries effectively. Ability to work under pressure in a fast-paced environment, maintaining professionalism and accuracy. Experience with electronic medical records and understanding of health insurance processes is a plus.

A background in kinesiology is a plus,

as it provides additional insight into patient care and therapy support.
This position offers an opportunity to contribute positively to patient experiences while working in a dynamic healthcare setting. If you are passionate about providing outstanding customer care and thrive in a fast-paced environment, we encourage you to apply.

Why Join Us?

Athletico Sports Physiotherapy provides a dynamic and caring environment where your role is crucial in creating positive and effective healthcare experiences for every patient. We provide competitive compensation, opportunities for professional growth, and a chance to contribute significantly to our patient-centric mission.

Job Types: Part-time, Permanent

Pay: $18.00-$20.00 per hour

Expected hours: 20 - 30 per week

Benefits:

Dental care Extended health care Flexible schedule Life insurance On-site parking Vision care
Work Location: In person

Expected start date: 2025-07-28