Job Description

Job Overview

We are seeking a dedicated and detail-oriented Customer Care Coordinator to join our healthcare team. The ideal candidate will serve as a vital point of contact for patients, ensuring efficient communication and coordination of services. This role requires excellent organizational skills, a compassionate approach, and familiarity with medical terminology and office procedures. The Customer Care Coordinator will play a key role in enhancing patient satisfaction and supporting the smooth operation of our healthcare practice.

Responsibilities

Manage patient inquiries via phone, email, and in-person interactions with professionalism and empathy Schedule appointments and coordinate patient visits efficiently, ensuring optimal utilization of provider schedules Maintain accurate electronic medical records (EMRs) in compliance with privacy regulations Verify insurance information and assist patients with billing or payment questions Collaborate with medical staff to facilitate patient flow and address any scheduling conflicts or concerns Follow up with patients regarding appointment reminders, test results, or post-visit instructions Assist in administrative tasks such as data entry, filing, and document management to support clinic operations Assist with clinic cleanliness following health and safety protocols

Qualifications

Prior experience in a medical office setting is highly preferred, especially within physiotherapy or massage environments Strong office experience demonstrating organizational skills and attention to detail Excellent interpersonal skills with the ability to handle sensitive situations professionally Ability to multitask efficiently in a fast-paced environment Familiarity with insurance verification processes is a plus
This position offers an opportunity to contribute to quality patient care while developing your skills within the healthcare industry. We value professionalism, compassion, and a proactive approach to customer service.

Job Types: Full-time, Part-time, Fixed term contract
Contract length: 2 months

Pay: $17.00-$23.00 per hour

Work Location: In person