Job Description

About One Stop Financial Solutions

We're a trusted financial brokerage offering mortgages, insurance, investments, and financial planning. Our mission is to help clients reach their goals with confidence and clarity--and we're growing.

About the Role

As our Client Care Coordinator, you'll be the first point of contact for our clients. You'll deliver an exceptional experience at every touchpoint and keep our advisors organized and moving. If you're detail-driven, people-focused, and love making things run smoothly, we'd love to meet you.

What You'll Do

Serve as the liaison between clients and advisors, ensuring timely, professional responses to inquiries.

Manage client onboarding: collect documents, verify completeness, and maintain confidentiality.

Coordinate meetings, prepare client files, and drive follow-up communications to closure.

Maintain accurate CRM records and track client service activities/tasks.

Support administrative tasks and assist with basic compliance requirements and checklists.

You'll Succeed If You

Communicate clearly and professionally--both in writing and on the phone.

Are highly organized and thrive in a fast-paced, detail-oriented environment.

Take initiative, manage multiple priorities, and follow through reliably.

Are comfortable learning new systems (CRM, document portals, e-signature, etc.).

Bring experience in financial services or a client-service role (asset, not required).

Why You'll Love One Stop

Stability: Over a decade of trusted service and strong industry relationships.

Growth: Real opportunities for development and career advancement.

Rewarding Work: Make a difference by helping clients feel confident about their future.

Work-Life Balance: A flexible, supportive, family-friendly environment.

Great People: A collaborative, professional team that has each other's back.

How to Apply

Email your resume and cover letter to scott@onestopns.ca with the subject line:
Client Care Coordinator Application - [Your Name].

We appreciate all applications; however, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $15.70-$25.00 per hour

Expected hours: 37.5 per week

Work Location: In person