Job Description

Fundy Honda has an immediate requirement a Client Care Associate!
As an employee of Steele Auto Group, we always put you first. You can expect competitive compensation packages with flexible health and dental plans to match your needs. Our Employee and Family Assistance program offers a portfolio of healthcare services to keep you and your family healthy. As Atlantic Canadas Largest Automotive Dealer Group, we offer an industry leading retirement savings plan with employer match, and opportunities for growth and advancement to support our employees\' futures.
We are working hard to evolve and lead with a new customer experience in the automotive industry. Our adoption of personalized, innovative service videos has been instrumental in creating a more transparent and helpful service experience \xe2\x80\x93 one where the customer has all the information and is in control. The role of the Client Care Center Associate is to advise the customer of their upcoming service requirement and to schedule an appointment. This is not a sales position \xe2\x80\x93 nor are commissions involved. This is all about customer care. If you love serving customers, this is the perfect role for you. This is an at home, remote position, that can be based anywhere in Atlantic Canada.
Responsibilities include but are not limited to:

• Respond to customer queries in a timely and accurate way, via phone, email or any channel our customer chooses to interact with the Client Care Center.
• Initiate customer interactions (though outbound campaigns) and educate customers on the opportunity to have their automotive service needs taken care of at our partner dealerships.
• Partner with our dealerships to ensure that Customer Satisfaction Index targets are exceeded.
• Stay current on all ongoing tools and campaigns Steele Auto Group or our partner dealerships are running and support them with full commitment.
• Efficiently manage workload to ensure customers are handled productively.
• Accurately document customer details in all appropriate systems and tools so that customers are supported seamlessly throughout their Steele Auto Group Service Experience.
• Appropriately communicate any situation (customer or otherwise) requiring additional support for resolution.

Requirements:

• Proficient in Microsoft Office Suite (Outlook, Excel, Word)

• Previous experience in a customer focused role, with an ability to see things from different perspectives
• Effective, Two-Way Communication skills
• Organized with ability to prioritize work
• Strong technical skills and highly motivated
• Works well both independently and as part of a team
• Strong multi-taking ability

Why Steele Auto?

• Competitive compensation package with flexible health and dental plans
• Virtual healthcare and mental health/wellness support programs
• Employee and Family Assistance Program
• Industry-leading company matches RRSP program
• Competitive wages
• Opportunities for career growth and advancement
• A safe, inclusive, and dynamic work environment

Steele Auto Group is committed to providing the Best Customer Buying Experience and solidifying ourselves as the \xe2\x80\x9cTrusted Destination of Choice for Everything Auto\xe2\x80\x9d for employees and customers alike.
If you want to work for an organization that values and rewards hard work, innovative thinking, and continuous improvement, please apply today; be sure to include your resume and cover letter.
We sincerely thank our applicants interested in this opportunity and wish to advise that only candidates invited for an interview will be contacted. Steele Auto Group will fill positions by drawing from internal candidates possessing the desired qualifications and to promote from within, where possible. Hiring and promotion of all candidates is based on skills, knowledge and demonstrated abilities.
Steele Auto Group is an Equal Opportunity Employer, and we commit to a fair, inclusive opportunity to apply. Diversity fuels our desire to be your trusted destination for everything auto. Our commitment to inclusion drives us forward every day.
If selected for an interview, please advise us of any accommodations you may require throughout the recruitment process. To learn more about our company, culture and opportunities, please visit www.steeleauto.com Job Type: Full-time