Job Description

ABOUT RIVER CITY EVENTS

RENTALS PLANNING DESIGN TENTS

Since 2007, River City Events has been Edmonton's trusted full-service event and rental company, proudly serving the city and surrounding areas.

From intimate backyard celebrations to large-scale corporate galas, we collaborate with our clients to create unforgettable, personalized experiences. Our success is rooted in exceptional service, creative solutions, and a commitment to excellence in everything we do.

AT RIVER CITY EVENTS:

We care deeply about our clients, our team, and our community. We pay attention to detail because the little things matter. We build authentic relationships based on trust and respect. We lead with honesty and integrity - always. We're accountable for our actions and take pride in our work.

ARE YOU AWESOME WITH AN AMAZING PERSONALITY?

There are many key elements to a successful event, but River City Events' secret is simple... it's our people.

If you are passionate about events and people, we want to hear from you!

We're seeking an exceptionally upbeat, motivated, and energetic

Client Care Associate

who is creative, professional, approachable, and brings a positive work ethic to everything they do.

PRIMARY ROLE

The River City Events

Client Care Associate

will embody an energetic, professional, approachable, positive, outgoing, and motivated spirit.

The primary focus of this role is to deliver the highest level of client service and sales for River City Events' products and services through opportunity-based rental and sales quotas.

This means:

Providing top-tier client service to both current and potential clients. Reaching business targets through excellent telephone, sales, and communication skills. Generating revenue by creating sales leads, initiating prospective calls, and establishing strong, ongoing relationships with new and existing clients.
This role requires integrity, vision, professionalism, and a passion for excellence. It's a dynamic and interactive position where no two days look the same!

WHAT YOU'LL BE DOING

Greeting, directing, and assisting clients and visitors with professionalism and enthusiasm, always ensuring the highest level of service. Answering and referring inbound calls, assisting inquiries and doing rental quotations through the order desk, phone, web, and direct client contact - ensuring every client feels valued and supported. Coordinating and communicating office activities, supporting showroom organization/maintenance, and providing clerical support to the Client Care and Administration teams. Building authentic, long-lasting client relationships while consistently hitting sales goals. Supporting the RCE team with marketing-related projects: Contributing to social media and promotional efforts. Capturing event moments for content and client engagement. Assisting Marketing with creative campaigns to showcase River City Events online and in the community. Jumping into the action, supporting off-site events, set-up, strike, and on-site activations. Hosting and assisting with in-house events as required. Bringing your creativity and eye for detail to both client projects and showroom presentations. Other duties may be assigned as necessary... because events are anything but ordinary.

THE QUALITIES THAT MAKE YOU A GREAT FIT

Leadership, confidence, and professionalism in every interaction. Genuine care for others and strong integrity. Natural confidence with polished communication skills. Big-picture creativity with a detail-driven mindset. Passion for connecting with people and celebrating life's moments. Bonus points if you're a Microsoft Office pro or thrive in a fast-paced, ever-changing environment.

If you're ready to join a team where your personality shines, your creativity thrives, and every day brings something new, we'd love to connect with you!

Job Types: Full-time, Permanent

Pay: $22.00-$24.00 per hour

Expected hours: 32 - 40 per week

Benefits:

Casual dress Company events Extended health care On-site parking Paid time off Store discount
Work Location: In person