Job Description

Part of WSAudiology group, HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a type of hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey, going above and beyond to provide relevant and meaningful solutions.Our team is looking for a customer-centric, multi-faceted Client Care and Sales Coordinator to join our Thornhill (Disera Drive) HearCANADA clinic on a permanent full-time basis!What you\'ll be responsible for:

• Act as a front-line point of contact for clients attending appointments or walk-in visits to our clinic
• Balancing schedules for clinicians and maintaining systems and physical files with accurate patient information and appointment specifics
• Participating in some community events on behalf of HearCANADA to promote our services
• Processing payments (cash, card, insurance), including some third-party billing
• Ordering supplies
• Assisting clinicians with hearing product sales
• Helping with general hearing aid care/maintenance and sterilization of equipment within the clinic
• Participating in CBM (community based marketing) initiatives which can include travel within the surrounding area to establish relationships with other healthcare providers and to partner with organizations to market HearCANADA as Thornhill\'s hearing provider of choice

What\'s in it for you:

• Attractive compensation package including a generous hourly rate along with significant bonus/profit-sharing opportunities
• Employer-funded benefits that start on your first day
• RRSP program with employer-matching
• Additional health & wellness benefits
• Education assistance program and ongoing mentorship/professional development opportunities
• A culture that promotes inclusivity and a shared passion in making a positive impact in our community

What we are looking for:

• Completion of high school diploma or equivalency; post-secondary education or courses in marketing, business, or healthcare would be an asset, though not required
• Prior experience in customer service, administration, and retail/b2c sales
• Access to a vehicle and a valid driver\'s license is required as some localized travel will be required
• Knowledge of the Thornhill area is strongly preferred for relationship building
• An energetic, self-driven person who is excited about business development and community partnerships/marketing
• Experience in event planning, lead generation, business development a strong asset
• Excellent communication skills with an ability to establish and build relationships with colleagues, coworkers, and community partners
• Proficiency with scheduling software and MS Office

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.

WS Audiology