Job Description

As the Client Care Agent, you are a self-starter and a great communicator. You bring a passion for outstanding client service, and knowledge of Alberta and the Agriculture industry. You are the first impression and a key contributor for the delivery team to meet their goals.What will your growth opportunities look like in this role?Learn and become knowledgeable in the insurance, lending, and risk management aspects of the businessMeet and interact with our producers and other clientsIn-house learning and developmentWhat will you be responsible for?Manage client relationships by welcoming clients, handling client requests/inquiries and educating clients on AFSC products and services through multiple communication channels (in person, over the phone, electronically and online).Ensure a positive experience through courteous interactions.Manage client relationships by carrying out procedural tasks and referring clients to the appropriate team member as required.Provide quality service to clients while identifying opportunities to secure new business or support retention.Execute a range of client service activities, including handling client information and answering enquiries in a fast-paced multifaceted environment.Collect, analyze, and synthesize information to provide a resolution as quickly as possible to the client enquiries (online problem solving, trouble shooting and real time support in person, over the phone or online through chats and email.Conduct data entry into AFSC systems, and review and verify the information to ensure accuracy and accessibility.Prepare documents using a multitude of computer applications and responsible for gathering and summarizing data for reports.Perform outbound calls to clients and potential clients, as required, to assist producers with their AFSC programs.Utilize various online platforms to engage departments and assist with client enquiries.Provide assistance to the Client Care team virtually or in person as required.Develop personal capabilities using existing formal and informal training opportunities, while also coaching others as required.What are we looking for from you?Consistently goes above and beyond to understand customer requirements and surpass their expectationsTakes steps to ensure work is done properly, communicates status, and addresses any errorsPlans and prioritizes work to meet commitments aligned with organizational goalsRelates openly and comfortably with diverse groups of peopleShows consistent effort to complete even unpleasant or routine tasks in a timely manner; maintains work focus despite obstacles or setbacksLearns and adopts new technologiesWhat else is in it for you?Health, dental, and vision benefits on your first day of employmentHealth Spending AccountCorporate functionsWinter Holiday closurePSPP contributionsGenerous vacation and special leave daysHealth and wellness initiativesQualificationsHigh School Diploma and 3 years of experience ORCollege Diploma and 1 year of related experience

AFSC