Job Description

NOTE: Interviews for selected candidates will take place on September 4th 2025, and will be contact for a time option before that date

Position overview

The client advocate provides education and support to clients throughout their pregnancy and childbirth journey, facilitating programs on parenting and healthy relationships, offering community referrals, and supplying material assistance. This role operates under the guidance of the Client Services Manager (CSM).

Reporting structure

Reports to the CSM and Executive Director

Qualifications

Have education and/or experience in a related field, including (but not limited to) social work, counselling, occupational therapy, or nursing Expresses full agreement with the centre's Purpose, Mission and Visions Statements, the Sanctity of Human Life Statement, the Statement of Faith and Core Values*.
Expresses full agreement with the centre's Code of Ethics and Professional Conduct and Lifestyle Standardspolicy.

Personal Attributes

1.

Conscientious:

Pays keen attention to detail, ensuring compliance with policy, and acts to enhance the quality of a professional and safe practice environment.

2.

Discerning:

Able to exercise sound judgement to ensure each client feels safe, supported, and able to make autonomous decisions.

3.

Discreet:

Careful and circumspect in words and actions, including a commitment to respecting client confidentiality.

4.

Sensitive:

Care that is guided by conscious participation with clients using several relational skills, including listening, questioning, empathy, mutuality, reciprocity, self-observation, reflection, and an awareness of emotional contexts.

5.

Compassionate:

Able to, in a relational context, notice another person's pain, experience an emotional reaction to that pain, and act in some way to help ease or alleviate the pain.

6.

Objective:

Acts to intentionally minimize the potential influence of personal values, beliefs, and positional power on client assessment and care.

7.

Flexible:

Recognizes how to adapt care to advance client values, interests, and ultimately, promote client health and well-being.

8.

Openness:

Explores and develops a range of possible alternatives and approaches for care with clients

Knowledge and Competencies

1.

Professional development:

Seeks and uses new knowledge that may enhance, support, or influence competence.

2.

Spiritually mature:

Evidence of clear practice of holistically integrating Christian doctrines, teaching, and practices into daily living

.

3.

Commitment to women's health:

Motivated by the desire to ensure women have justice in their access to information and support for their reproductive health decisions.

4.

Ethical:

Recognizes and respects the intrinsic worth of each human being.

5.

Computer skills:

Able to use basic web-based software and Microsoft Office applications.

Responsibilities

Client Support Services (80%)

1. Provides direct support services for clients:

a. facilitate client intake and assessments

b. offer options information

c. arrange for client referrals and follow-up appointments

2. Prays with and offers spiritual care for clients as requested by the client, offering spiritual care referrals to local churches and other religious agencies as requested.

3. Facilitates programs with clients.

4. Arranges material support for clients.

5. Maintains, reviews, and updates client support services policies and procedures. Final review and approval by the ED.

Administration (15%)

1. Maintains client care files and documentation.

2. Assists with community awareness and/or fundraising events as needed.

Team support (5%)

1. Participates in staff spiritual activities, such as devotions, team prayer time.

All staff and volunteers are encouraged to exemplify Christ-like behaviour in their attitudes, speech, and actions throughout their daily lives. They should be ready to articulate CPCC's Christian beliefs and practices to visitors and callers, ensuring that they can provide relevant resources and support in alignment with the Statement of Faith and Mission Statement to anyone who seeks assistance.

Job Type: Part-time

Pay: $18.00-$19.00 per hour

Expected hours: 18 per week

Benefits:

On-site parking
Work Location: In person