Job Description

Come Work with Us!

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you\xe2\x80\x99re helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title Client Advisor, Thetford Mines | Conseiller(\xc3\xa8re) \xc3\xa0 la client\xc3\xa8le, Thetford Mines



En quoi consiste l\xe2\x80\x99emploi ?

\xc3\x80 titre d\xe2\x80\x99ambassadeur de RBC en succursale, vous placerez le client avant tout et trouverez des solutions adapt\xc3\xa9es \xc3\xa0 ses besoins. Vous ferez la promotion de la marque RBC et soutiendrez l\xe2\x80\x99acquisition de client\xc3\xa8le et l\xe2\x80\x99approfondissement des relations avec les clients existants. Si vous \xc3\xaates d\xc3\xa9termin\xc3\xa9 \xc3\xa0 offrir un service exceptionnel \xc3\xa0 la client\xc3\xa8le et donnez votre pleine mesure dans un environnement ax\xc3\xa9 sur le rendement, vous pourrez \xc3\xa9tablir \xc3\xa0 RBC une brillante carri\xc3\xa8re de directeur de comptes et de conseiller en services bancaires.

Quelles seront vos t\xc3\xa2ches?

• Offrir aux clients en succursale une exp\xc3\xa9rience de service exceptionnelle en traitant leurs op\xc3\xa9rations et en rep\xc3\xa9rant les occasions de leur offrir des conseils et des solutions, de les inciter \xc3\xa0 adopter les technologies num\xc3\xa9riques et de les pr\xc3\xa9senter \xc3\xa0 des partenaires.
• Mettant l\xe2\x80\x99accent sur l\xe2\x80\x99information et la d\xc3\xa9monstration, tirer parti de la technologie afin d\xe2\x80\x99offrir une exp\xc3\xa9rience client m\xc3\xa9morable, de stimuler les ventes et de fid\xc3\xa9liser la client\xc3\xa8le.
• Rep\xc3\xa9rer les occasions d\xe2\x80\x99offrir des conseils suppl\xc3\xa9mentaires, pr\xc3\xa9senter aux clients les capacit\xc3\xa9s des partenaires RBC ou finaliser personnellement les solutions client\xc3\xa8le.
• Pr\xc3\xa9venir les probl\xc3\xa8mes que pourraient \xc3\xa9prouver les clients en mati\xc3\xa8re de services bancaires, et r\xc3\xa9soudre ceux qui surviennent.
• Entretenir et consolider les relations avec les partenaires pour travailler comme une seule

\xc3\xa9quipe RBC. * G\xc3\xa9rer les risques en respectant les proc\xc3\xa9dures, les processus et les contr\xc3\xb4les \xc3\xa9tablis aux fins de conformit\xc3\xa9 pour prot\xc3\xa9ger les int\xc3\xa9r\xc3\xaats des clients et des actionnaires lors de l\xe2\x80\x99ex\xc3\xa9cution d\xe2\x80\x99op\xc3\xa9rations.

De quoi avez-vous besoin pour r\xc3\xa9ussir ?

Exigences

• Souci \xc3\xa9prouv\xc3\xa9 de faire passer le client avant tout, et capacit\xc3\xa9 de r\xc3\xa9ussir dans un milieu ax\xc3\xa9 sur les solutions concr\xc3\xa8tes permettant l\xe2\x80\x99atteinte des objectifs
• D\xc3\xa9termination et motivation personnelle, excellentes aptitudes pour la communication et intelligence \xc3\xa9motionnelle
• Connaissance d\xe2\x80\x99une vaste gamme d\xe2\x80\x99appareils num\xc3\xa9riques (c.-\xc3\xa0-d. t\xc3\xa9l\xc3\xa9phones intelligents, tablettes, ordinateurs portables, etc.)
• Disponibilit\xc3\xa9 pour travailler selon un horaire variable
• Soif d\xe2\x80\x99apprendre et d\xc3\xa9termination \xc3\xa0 r\xc3\xa9ussir
• Capacit\xc3\xa9 d\xe2\x80\x99acqu\xc3\xa9rir des notions financi\xc3\xa8res et de r\xc3\xa9ussir le cours Fonds d\xe2\x80\x99investissement au Canada ou le Cours sur le commerce des valeurs mobili\xc3\xa8res au Canada
• Le titulaire de ce poste doit parler couramment le fran\xc3\xa7ais

Atouts

• Solides ant\xc3\xa9c\xc3\xa9dents en mati\xc3\xa8re d\xe2\x80\x99\xc3\xa9tablissement et de maintien de liens avec la client\xc3\xa8le dans les secteurs de la finance, des services ou de d\xc3\xa9tail
• Permis pour la vente de fonds communs de placement
• Anglais

Qu\xe2\x80\x99est-ce que vous y gagnerez ?

Nous donnons notre pleine mesure, pensons autrement pour poursuivre notre croissance, et collaborons afin d\xe2\x80\x99offrir des conseils fiables qui contribueront \xc3\xa0 la r\xc3\xa9ussite des clients et \xc3\xa0 la prosp\xc3\xa9rit\xc3\xa9 des collectivit\xc3\xa9s. Nous nous soucions du bien-\xc3\xaatre de chacun et nous sommes d\xc3\xa9termin\xc3\xa9s \xc3\xa0 r\xc3\xa9aliser notre plein potentiel, \xc3\xa0 favoriser l\xe2\x80\x99essor des collectivit\xc3\xa9s et \xc3\xa0 contribuer \xc3\xa0 la r\xc3\xa9ussite de tous.

• Programme de r\xc3\xa9mun\xc3\xa9ration globale comprenant des primes et des avantages sociaux \xc3\xa0 la carte, r\xc3\xa9mun\xc3\xa9ration concurrentielle, commissions et actions, s\xe2\x80\x99il y a lieu
• Programme de formation de classe mondiale sur les services financiers
• Occasions int\xc3\xa9ressantes au chapitre du d\xc3\xa9veloppement de carri\xc3\xa8re et acc\xc3\xa8s \xc3\xa0 diverses possibilit\xc3\xa9s d\xe2\x80\x99emploi au sein de l\xe2\x80\x99entreprise et dans diverses r\xc3\xa9gions
• Perfectionnement soutenu par la direction gr\xc3\xa2ce \xc3\xa0 des occasions d\xe2\x80\x99accompagnement et

de gestion * \xc3\x89quipe dynamique et performante ax\xc3\xa9e sur l\xe2\x80\x99innovation et la collaboration

FRJobs

PCBADV

QBCBR

R\xc3\xa9sum\xc3\xa9 du travail

Adresse : 129 NOTRE DAME ST W , THETFORD MINES , QC, G6G 1J4

Ville : CAN-QC-Thetford Mines

Pays : Canada

Nombre d\'heures de travail par semaine : 35h

Organisation du travail : Temps partiel

Secteur d\xe2\x80\x99activit\xc3\xa9 : Service bancaire personnel et commercial

Type de fonction : Professionnel

Type d\xe2\x80\x99\xc3\xa9chelle salariale : Salari\xc3\xa9

Date d\xe2\x80\x99affichage : 14 F\xc3\xa9vrier, 2023

Date limite des candidatures : 28 F\xc3\xa9vrier, 2023

Joignez-vous \xc3\xa0 notre communaut\xc3\xa9 de talents

Tenez-vous au courant des formidables perspectives de carri\xc3\xa8re offertes \xc3\xa0 RBC. Inscrivez-vous et recevez des renseignements sur les plus r\xc3\xa9centes offres d\xe2\x80\x99emploi et les activit\xc3\xa9s de recrutement qui vous int\xc3\xa9ressent, de m\xc3\xaame que des conseils en mati\xc3\xa8re de gestion de carri\xc3\xa8re.

Repoussez vos limites et b\xc3\xa2tissez un nouvel avenir \xc3\xa0 RBC. D\xc3\xa9couvrez comment nous mettons notre passion et notre motivation au service du bien-\xc3\xaatre des clients et des collectivit\xc3\xa9s \xc3\xa0 rbc.com/carrieres.

What is the opportunity?

This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, credit, and investment needs. As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you\xe2\x80\x99re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty.

What will you do?

• Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities
• Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business
• Respond to client-initiated contact, assisting them with a full range of financial transactions
• Actively listen and engage clients in conversation to further understand their individual needs
• Proactively take ownership of resolving and preventing client banking problems
• Cultivate and maintain relationships with partners to make the most of business opportunities and referrals

What do you need to succeed?

Must-have

• Mutual Funds accreditation, or willingness to obtain it (i.e., Investment Funds in Canada or the Canadian Securities Course)
• Demonstrated passion for putting clients first, as well as success in a hands-on, target-driven sales environment
• Problem-solving and people skills, with the ability to build strong relationships and proactively connect with clients
• Flexibility, eagerness to learn, strong personal ethics, and a hunger for success
• Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.)
• Must be fluent in French

Nice-to-have

• Track record in building rapport and maintaining client relationships within the financial or service industry
• English

What\xe2\x80\x99s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including competitive compensation, bonuses, and flexible benefits
• Continued opportunities for career advancement
• World-class sales training, coaching, and development opportunities
• Support from a dynamic, collaborative, progressive, and high performing team, as well as world-class tools and training
• Opportunity to achieve great success and grow your career with RBC

PCBADV

QBCBR

Job Summary Ex\xc3\xa9cuter toute une s\xc3\xa9rie d\xe2\x80\x99op\xc3\xa9rations financi\xc3\xa8res de routine, comme l\xe2\x80\x99encaissement de ch\xc3\xa8ques, le traitement de retraits, la r\xc3\xa9alisation de d\xc3\xa9p\xc3\xb4ts et la supervision des paiements de cartes de cr\xc3\xa9dit et de pr\xc3\xaats. Miser sur son exp\xc3\xa9rience et sa tr\xc3\xa8s grande connaissance pratique du travail, des politiques et des pratiques pour ex\xc3\xa9cuter des t\xc3\xa2ches quotidiennes ainsi que diverses affectations administratives et op\xc3\xa9rationnelles.

Address: THETFORD MINES, Quebec, Canada

City: CAN-QC-THETFORD MINES

Country: Canada

Work hours/week: 35

Employment Type: Part time

Platform: Personal and Commercial Banking

Job Type: Regular \xe2\x80\x93 Trainee (Trainee)

Pay Type: Salaried

Posted Date: 2023-02-14

Application Deadline: 2023-04-10

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

Join our Talent Community

Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you.

Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

Royal Bank of Canada