Job Description

Mississauga Connect is hiring a Client Account Associate in Mississauga who sees Rogers not as a provider, but as the backbone of modern home life. The Client Account Associate helps households bundle Rogers Xfinity Wi?Fi Pods for whole?home coverage, add a reliable home phone for power outages, and sync wireless lines so everyone's covered.

As a Client Account Associate, you are the bridge between Rogers' technology and the people who use it. We'll give you the technical foundation on wireless, internet, TV, and home phone. The Client Account Associate builds trust, guiding clients with conversations that assure them they've made the right sales choice--and have a supportive partner for any future questions.

Why the Client Account Associate Role Matters

This role isn't about pushing sales; it's about ensuring every piece of the Rogers services fits a family's life perfectly. The Client Account Associateprovides the trust and clarity that turns a household into a connected home, making the tech work for them, not the other way around.

Key Responsibilities of the Client Account Associate

Engage with potential clients in face to face settings, managing inquiries, service activations, upgrades, and account updates across Rogers wireless, internet, TV, and home phone. Conduct consultative assessments to identify household needs and recommend bundled Rogers solutions that maximize value and reliability. Oversee the full account lifecycle, including billing support, troubleshooting service issues, and ensuring compliance with Rogers' operational standards. Strengthen client loyalty by maintaining proactive communication, coordinating follow?ups, and reinforcing long?term retention strategies. Partner with internal teams to ensure seamless service delivery and resolve escalated concerns with efficiency and professionalism. Document and track client interactions, feedback, and retention metrics using CRM platforms and reporting tools to support performance analysis.

What We're Looking For in a Client Account Associate

High school diploma preferred; Bachelor's degree in Business, Communications, Marketing, or a related field an asset. Experience in client support, account management, or sales, with a preference for telecommunications or subscription?based industries. Strong communication skills with the ability to simplify Rogers' residential services and present bundled solutions clearly. Highly organized and detail?oriented, capable of managing multiple accounts, service requests, and priorities in fast?paced environments. Proficiency in CRM platforms, reporting tools, and digital systems to track accounts, document interactions, and ensure compliance with Rogers' standards.
Job Type: Full-time

Pay: $48,000.00-$55,000.00 per year

Benefits:

Company events Dental care Life insurance Mileage reimbursement On-site parking Vision care
Work Location: In person