Job Description

Our associates celebrate lives. We celebrate our associates.


Consider the possibilities of joining a Great Place to Work!

This position will start as temporary with an unknown end date and may turn to permanent.


Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering questions, providing funeral and cremation information and other related topics, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.

JOB RESPONSIBILITIES

Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors. Participation in Interment Verification Process Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management Creates a sense of concern and empathy with client family members If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM

Requirements

Education s

High school diploma or equivalent

Experience

One (1) year experience in an office clerical capacity

Knowledge, Skills and Abilities

Working knowledge of office equipment including copiers, printers, fax machines, telephone console Good verbal and written communication skills Basic mathematic skills Ability to apply common sense understanding to carry out written or oral instructions High level of compassion and integrity Problem solving skills Ability to multi task and set priorities Detail oriented Professional telephone mannerism and commitment to excellence in customer service Strong organization skills and ability to prioritize workload Strong initiative and ability to work well under limited supervision Excellent communication and interpersonal skills, both written and verbal Ability to work well in a team environment Ability to troubleshoot problems and meet deadlines and Excellent fluency in English, both written and spoken

Work CONDITIONS

Work Environment

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Work indoors during all seasons and weather conditions Comply with Field dress code policy

Work Postures

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Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently

Physical Demands

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Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Lifting, pushing, pulling up to 25 pounds

Work Hours

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Working beyond "standard" hours as the need arises

Pay

$22.65/hr

Postal Code: V5G 3M1
Category (Portal Searching): Operations
Job Location: CA-BC - Burnaby