Job Description

Our associates celebrate lives. We celebrate our associates.
Consider the possibilities of joining a Great Place to Work!
*This position will start as temporary with an unknown end date and may turn to permanent.
Responsible for providing administrative/clerical duties at the location. Other general duties include greeting the general public, answering questions, providing funeral and cremation information and other related topics, answering phones courteously and in a polite manner with a goal to meet or exceed customer expectations.
JOB RESPONSIBILITIES

• Perform day to day administrative duties as required which may include: preparing and reconciling in-house reports, understanding and processing cemetery and funeral contracts, receiving and or processing payments and delinquencies, accurately recording data in the system; ordering cemetery merchandise and office supplies, greeting family members and friends; operating a telephone system; office duties such as filing, inventory management, scanning, liaising with other cemeteries, funeral homes and vendors.
• Participation in Interment Verification Process
• Communicates client family needs promptly and accurately to advisors and Funeral Director or other Location Management
• Creates a sense of concern and empathy with client family members
• If problems arise, demonstrates a caring attitude while calmly and efficiently bringing the situation to the attention of a staff member who can provide resolution
• This is not intended to be an all-inclusive list of the essential functions or duties related to this job

MINIMUM Requirements
Education s

• High school diploma or equivalent

Experience

• One (1) year experience in an office clerical capacity

Knowledge, Skills and Abilities

• Working knowledge of office equipment including copiers, printers, fax machines, telephone console
• Good verbal and written communication skills
• Basic mathematic skills
• Ability to apply common sense understanding to carry out written or oral instructions
• High level of compassion and integrity
• Problem solving skills
• Ability to multi task and set priorities
• Detail oriented
• Professional telephone mannerism and commitment to excellence in customer service
• Strong organization skills and ability to prioritize workload
• Strong initiative and ability to work well under limited supervision
• Excellent communication and interpersonal skills, both written and verbal
• Ability to work well in a team environment
• Ability to troubleshoot problems and meet deadlines and
• Excellent fluency in English, both written and spoken

Work CONDITIONS
Work Environment

• Work indoors during all seasons and weather conditions
• Comply with Field dress code policy

Work Postures

• Sitting continuously for many hours per day, up to 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage
• Lifting, pushing, pulling up to 25 pounds

Work Hours

• Working beyond "standard" hours as the need arises

Pay

• $22.65/hr

Postal Code: V5G 3M1
Category (Portal Searching): Operations
Job Location: CA-BC - Burnaby

Skills Required