Job Description

Location: L. A. Miller Center

Clerk IV
(Client Relations Officer)
Quality, Patient Safety and Risk Management
Permanent, Full Time
00720POS
Hours 75 bi-weekly (8-hour days)
Salary CG27, ($24.01 - $26.56)
Competition Number 2022005358
Posted Date 14 September 2022
Closing Date 21 September 2022

About Us
Eastern Health is the largest, integrated health authority in Newfoundland and Labrador employing approximately 13,000 dedicated employees and serving a population of more than 300,000 people. The authority offers the full continuum of health and community services including public health, long-term care, community services, hospital care and unique provincial programs and services. At Eastern Health we pride ourselves on providing the highest quality care and service possible to the people in our communities, in our region, and in the province. To do that, we employ qualified, competent and caring individuals who are dedicated to their professions and to our vision of Healthy People, Healthy Communities.

Job Summary
The Clerk IV serves in a confidential capacity as an administrative assistant and the first point of contact for individuals who contact Client Relations through our email or telephone line. This position is responsible to check for inquiries multiple times a day and enter the required information in the Client Relations Complaints Module; follow up with individuals who contact the CRO within the timelines specified in our policy; obtain the necessary client identifiers and determine if additional consent discussions are required. When a client inquiry requires follow up from an Eastern Health manager, the CRO Clerk IV will assign the case to the appropriate manager in the Client Relations Complaints Module. They are also responsible for obtaining information for the completion of a variety of reports; meeting minutes as requested; and are accountable for providing back-up administrative coverage for the other two administrative clerks within the department, and other related duties as required. While the position reports administratively to the Director, Quality, Patient Safety and Risk Management, the Clerk IV works closely and receives guidance in the day-to-day work tasks from the Regional Client Relations Consultant to ensure the efficient implementation of Client Relations operations within the organization.

Job Demands
By applying for this job, you acknowledge an understanding that regular requirements and demands of this job include (but are not limited to):
Work provides the opportunity to stand and walk within the office environment.
Constantly required to use fine/finger precision work while entering/maintaining data, as well as a constant requirement for eye/hand coordination to ensure precision in completing work and maintaining database files. Regularly requires bilateral repetitive fine motor skills (i.e. typing and mousing) while entering/maintaining data, as well as a constant requirement for eye/hand coordination to ensure precision in completing work and maintaining database files.

Job Qualifications

Education
Graduation from high school or equivalent.
Successful completion of a two-year Office/Business Administration Program from a recognized/approved college.

Experience
A minimum of three years' experience within the last five in a progressively responsible administrative role is required.

Competencies (Knowledge, Skills & Abilities)
Demonstrated proficiency in the use of Microsoft Office Suite, outlook calendar and internet.
Demonstrated knowledge of Meditech would be an asset.
Demonstrated ability to assist others who may experience stress.
Demonstrated ability to provide quality work in a timely manner
Demonstrated strong organizational and communication skills.
Demonstrated effective problem solving and analytical skills.
Proven ability to work with limited supervision in a dynamic work environment.
Demonstrated ability to work effectively within a deadline driven, team-orientated environment.

Other
A satisfactory record of work performance is required.

Apply online at https://employment.easternhealth.ca

Upon successfully applying for a vacancy then you will receive a confirmation email. If you do not receive this email please contact Recruitment 777-7777 ext 5-2 immediately

To become a part of our team, please submit your resume/cover letter or application form online, clearly demonstrating how you meet the required qualifications. Include your current mailing address, day-time contact number, e-mail address, competition and employee number if applicable.

Contact Information for Recruitment Related Inquiries:

Telephone: (709) 777-7777 (5-2) or 1-800-563-3693
Email: employment@easternhealth.ca. Applications/resumes are not accepted at this email address.

Eastern Health is committed to inclusive and barrier-free recruitment, selection, and onboarding processes. We will be happy to work with applicants requesting support during the process. If you have any questions, feel free to contact our Recruitment Line at 777-7777 press 5 then press 2 (long distance 1-800-563-3693) outlining how we can help.

If you are no longer interested in the position, you can withdraw your application by emailing employment@easternhealth.ca as soon as possible.

EXTERNAL APPLICANTS: We thank all applicants for their interest, however, only those selected for an interview will be contacted. The successful candidate will be required to provide a satisfactory Certificate of Conduct from the RCMP or local Police (Vulnerable Sector Check may be required), educational documents, registration/licensure if applicable and Social Insurance Number.