Job Description

Req ID: 27369
Vacancy Type: Combination
Contract Duration: 2 years
Number of Positions: 1
Closing Date: 11/17/2025
Job Summary
Reporting to the Supervisor of Administrative Penalty System (APS), the APS Clerk performs APS administration functions, including responding to internal and external inquiries, tending to customer service window, scheduling of screenings and hearings and ensuring all documents are properly completed, processed and filed.
Duties and Responsibilities
Preliminary Review of Forms and Supporting Documents

• Confirm that all required information and documentation have been accurately completed and submitted.
• Ensure clients clearly understand the APS process and the implications of non-compliance in accordance with APS by-laws.
• Assess incoming requests to identify their type and schedule the appropriate appointment (e.g., screening, hearing, or extension application), providing clients with the relevant appointment documentation.
• Scan, upload, and organize documents within the Gtechna and CityAdmin systems.
• Respond to customer inquiries and correspondence via email in a timely and professional manner.

Payment Processing & Reconciliation:

• Collect payments from clients and ensure accurate processing of payments for APS tickets.
• Reconcile payments and accounts at the end of the day to ensure accuracy and balance.
• Maintain accurate records of all transactions, ensuring payments are appropriately logged in the system.

Disclosure Requests:

• Process disclosure requests in a timely and accurate manner, ensuring that all required documentation is provided as per the APS guidelines.

Dealing with Difficult Customers:

• Handle challenging customer interactions with professionalism and patience, listening to concerns and calmly explaining the ticket dispute process.
• Remain calm and professional when faced with difficult or upset customers, working to resolve complaints in a constructive and helpful manner.
• Understand employee and public obligations under the Respectful Workplace Policy

Skills and Qualifications

• Post-secondary degree or diploma in Business administration or a related field is an asset.
• Strong time management skills to efficiently schedule screenings, hearings, and manage customer service window responsibilities while handling phone and email inquiries.
• Knowledge of APS by-laws is an asset.
• Familiarity with Outlook, SharePoint, and Excel.
• Knowledge of Gtechna, AutoProcess, and CityAdmin is an asset.
• Ability to manage difficult customer interactions and explain dispute processes calmly, while patiently listening to customer concerns.
• A clear understanding of the distinction between POA (Provincial Offences Act) court and APS proceedings.

Hourly Rate/Salary: $29.32 - $39.09 (based on Salary Grade B $53,354 - $71,139)
Hours of Work: 35
Work Location: 950 Burnhamthorpe Rd W
Organization Unit: LEG/Administrative Penalties Team A
Department/Division/Section: LEG/Legislative Services Dept , LEG/Legal Services , Prosecutions
Non-Union/Union: Non Union
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City's commitment to .
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please complete the following and have it emailed to citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Skills Required