Competition # : 43151
Department: Service Nova Scotia
Location: HALIFAX
Type of Employment: Temporary
Union Status: NSGEU - NSPG
Closing Date: 27-Jun-24 (Applications are accepted until 11:59 PM Atlantic Time)
About Us
At Service Nova Scotia, we impact every citizen, business and municipality in Nova Scotia. Our mandate is to design and deliver programs and services to meet the needs of our clients and the public good through a culture of excellence. Service Nova Scotia's vision is to be a recognized leader in service and public protection that delivers trusted, accessible, modern programs, and contributes to Nova Scotia as a safe and desirable place to live, work and do business.
About Our Opportunity
In this position, you interact with customers by phone, answering enquiries and questions, troubleshooting problems, and providing information. You provide effective customer service while responding to incoming enquiries regarding programs and services provided by Service Nova Scotia.
Do you enjoy interacting with customers by phone and delivering excellent customer service? If so, we look forward to hearing from you!
Primary Accountabilities
You provide direction, information and assistance to the public, internal customers, and other government departments through the detailed explanation of the procedures, policies and legislative requirements of programs administered by the department including Tourism, Vital Statistics, Registry of Motor Vehicles, and other special projects requiring support.
Qualifications and Experience
To be considered for this position, you hold a minimum of four years of experience in a fast-paced, front line customer service environment. An equivalent combination of training and experience may be considered. You are a flexible team-player with strong customer service skills, and you complete your work with efficiency and accuracy. In addition, you possess the following:
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