Job Description

Company Overview:

Loomis Express is a subsidiary of TFI International, a key players in Canada's logistics sector. Loomis, has roots dating back to 1905, providing high-quality courier services in both divisions contributes to TFI's annual revenue exceeding $10 plus billion (CAD). They leverage a vast network to deliver efficient and reliable services across the country, emphasizing customer satisfaction and operational excellence.

What you will do as a Clerical Customer Service

Representative

Conduct thorough research to understand market trends, client requirements, and competitive landscape to optimize service offerings. Prepare client reports, performance evaluations, and suggestions for improvement to enhance overall service levels Respond to client issues promptly and effectively, ensuring a satisfactory resolution. Serve as the primary point of contact for assigned clients, handling inquiries, concerns, and service requirements in an efficient and professional manner. Work closely with cross-functional teams to support the implementation of client-focused initiatives. Contribute to team meetings, sharing insights and best practices to improve team performance and client experience Build and maintain strong relationships with clients to understand their needs and ensure their service requirements are met. Coordinate with internal teams (operations, sales, and logistics) to ensure seamless service delivery aligned with client expectations. Monitor service performance and initiate corrective actions in collaboration with relevant stakeholders. Proactively identify potential issues and implement solutions to mitigate risks associated with service delivery and client satisfaction.

Benefits that Loomis Express Employees enjoy

Competitive salary and commission pay Extended healthcare including vision care and dental care RRSP matching Career advancement opportunities

Here is what we are looking for

3 - 5 years of experience in a similar role Excellent business acumen, (courier and/or supply chain management knowledge preferred), analysis and problem-solving skills Experience using a CRM platform is considered an asset A university degree or college diploma in business or a related field preferred Proficiency in MS Excel, spreadsheets, data analysis, trend analysis, etc. Excellent interpersonal communication & probing skills, and a high aptitude for follow-up. Proficient in using CRM software and other client management tools. Highly organized with excellent time management skills and the ability to prioritize tasks effectively. Strong analytical skills and attention to detail in performance reviews and reporting

Availability:

9:00 am to 5:30pm, including 30 mins break

To Apply:

Interested candidates are invited to submit their updated resume to

shweta.tushir@loomis-express.com

We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.

Loomis Express is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities.

Job Type: Full-time

Pay: $16.87 per hour

Benefits:

Dental care Extended health care RRSP match Vision care
Schedule:

Monday to Friday
Work Location: In person