Job Description

Clerical Supervisor, Ambulatory Care Chemo Unit
BC Cancer
Vancouver, BC
We are looking for a dynamic and proactive clerical supervisor to join a team working hard to deliver the Cancer Care Plan. This position will oversee the Ambulatory Care Chemo Unit (ACCU), Molecular Imaging & Therapy (MIT), and Pharmacy clerical programs as part of the portfolio.
The Clerical Supervisor is directly responsible for ensuring the efficient and effective functioning of clerical support services in various clinical areas within BC Cancer. Responsibilities include coordinating clerical activities, organizing and priority setting, onboarding, training and supervising staff. In collaboration with manager assists with resource planning, quality improvement activities and ongoing management of policies and procedures. Performs clerical functions as needed. Provides leadership, models and promotes a culture of respect, diversity and inclusion.
What you'll do

• Coordinate, oversee and organize the workflow of designated staff in various areas by establishing priorities in order to meet the needs and requirements of the work areas, resolving day-to-day problems and evaluating processes.
• Prepare staffing rotations based on factors such as staff/workload, collective agreements and budget. Supervise assigned staff by performing such duties as scheduling, developing and coordinating work assignments, In collaboration with manager receive and action all leave requests, monitor attendance, performance and provide ongoing feedback and performance reviews.
• In collaboration the manager, assist with the recruitment of staff by reviewing resumes, interviewing applicants and making recommendation for hiring.
• Orientate staff by developing orientation tools and schedules, providing training for staff, explaining routines and procedures, providing ongoing guidance and monitoring of activities.
• Participate in the development and ongoing maintenance of resources such as policy and procedure documentation.

What you bring
Qualifications:

• Grade 12, graduation from a recognized secretarial program including a recognized course in medical transcription and five years' recent related experience including one year in a supervisory capacity or an equivalent combination of education, training and experience.
• Demonstrate comprehensive knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts. This includes understanding how these factors contribute to current health disparities and barriers to care. Show a clear commitment to identifying, challenging, and eradicating Indigenous-specific racism and all forms of discrimination impacting equity-deserving groups within healthcare settings. This involves recognizing personal biases, institutional barriers, engaging in anti-racism education and training and advocating for systemic change.
• Knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, BC Human Rights Code, Anti-racism Data Act and how they intersect across the health care system.

Core Competencies:

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging. Embed Indigenous Cultural Safety and Humility into all aspects of work. This means creating an environment where Indigenous patients feel respected, valued, and understood. Foster trust through respectful communication, active listening, and honoring equity-deserving people's perspectives on health and wellness. Commit to ongoing education and training on Indigenous health issues, cultural safety, and DEI principles. Participate in workshops, cultural immersion experiences, and continuous professional development to stay informed and responsive to equity-deserving groups. Provide patient-centred care that respects Indigenous ways of knowing and healing, respects BIPOC experiences and world views ensuring that care plans are culturally relevant and holistic.
• Knowledge of social, economic, political and historical realities of settler colonialism on Indigenous Peoples and familiarity with addressing Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (The Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

You have:

• Ability to communicate effectively both verbally and in writing.
• Ability to deal with others effectively.
• Ability to carry out the physical duties of the position.
• Ability to supervise.
• Ability to organize work.
• Demonstrate a commitment to beginning and continuing their personal learning journey related to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Shows willingness to articulate and share their learning experiences to contribute to a culture of motivation and inspiration among peers.
• Knowledge of the social, economic, and political realities of settler-colonialism and its impacts on Indigenous peoples and equity-deserving groups within social and health contexts. Understands the impact of social determinants of health-on-health outcomes. Shows a commitment to learning about and upholding legislative obligations and provincial commitments outlined in foundational documents such as the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place: Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, the BC Human Rights Code, Anti-Racism Data Act, and the Distinctions Based Approach.

What we bring
Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That's why we're focused on your care too - offering health, wellness, development programs to support you - at work and at home.

• Join one of BC's largest employers with province-wide programs, services and operations - offering vast opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San'yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Temporary, Full-Time (Until December 4, 2026)
Wage: $35.58 per hour
Location: 600 West 10th Avenue, Vancouver, V5Z 4E6
Applications will be accepted until position is filled.
Hours of Work: Monday-Friday; 0730-1530
Requisition Number: 188997E
What we do
provides comprehensive cancer control for the people of British Columbia.
The Provincial Health Services Authority ( ) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people - Be compassionate - Dare to innovate - Create equity - Be courageous.
Learn more about PHSA and our programs:
PHSA is committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.
One of PHSA's North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya'k?ula Team (Indigenous Recruitment & Employee Experience) for support at .
Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Metis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission's Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.
Attention current employees of PHSA:
You must apply via your internal profile at .
The internal job posting expires on September 22, 2025 and will no longer be accessible. If the internal job posting has expired, please e-mail with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.
If you have not yet set up an internal profile, please e-mail with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.
If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at .
Labor Agreement Facilities Subsector
Requisition # 188997E-2437471
Work Site 600 West 10th Avenue, Vancouver, V5Z 4E6
Job Type Temporary, Full-Time
Temporary Duration Until return of incumbent
Salary/Rate $35.58 / Hour
FTE 1.00
Hours of Work 0730-1530
Work Days Mon, Tue, Wed, Thu, Fri
Expiry Date 14-Oct-2025

Skills Required