Job Description

RESPONSIBILITIES:

Reporting directly to the Clinical Leader/Manager, the Clerical Assistant will be responsible for performing a broad range of administrative, secretarial, word processing and business support services for the 4CC specialty clinics. As a highly organized, self-motivated, results-oriented individual, you will be accountable for:

• Providing administrative and secretarial support to the Clinical Leader/Manager as well as other members of the patient care team;
• Scheduling patient procedures as well as outpatient follow-ups using state-of-the-art computer software;
• Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
• Utilizing computer equipment and various software packages, i.e. word processing, spreadsheets, graphics, etc. to generate a variety of correspondence, reports and documentation;
• Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
• Transcribing and processing physician orders in a timely and efficient manner;
• Collecting unit statistics including nursing workload measurement.
• Other duties as assigned.

QUALIFICATIONS:

• Graduate of a recognized Medical Administration program or equivalent experience.
• Medical terminology certificate required.
• Excellent computer experience required in the following software applications: Microsoft Office (Word, Excel, PowerPoint, Outlook), MS4 ADT, Soarian Clinicals, Soarian Scheduling
• Proficiency in the following software applications preferred: Sovera, Syngo, Connecting Ontario, ART (Ambulatory Referral Tracking), and Carestream.
• Current clinic experience for specialty services preferred;
• Ability to work in a fast-paced and demanding clinic environment;
• Communicates clearly and fluently in English; demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
• Excellent interpersonal and communication skills;
• Highly organized and efficient time management skills;
• Problem solver;
• Presents a calm and pleasant demeanor at all times, uses good judgment and discretion, and works well under pressure;
• Flexibility in rotating job assignments;

Shifts are subject to change based on departmental needs.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. All internal candidates must be in compliance with Unity Health Toronto\xe2\x80\x99s COVID-19 vaccination policy.

Unity Health Toronto