Job Description

Clerical Assistant, Large Animal Reception
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Primary Purpose: To provide client services within the reception area of the Large Animal Clinic at the Veterinary Medical Centre (VMC)


Nature of Work: Reporting to the Supervisor of Client Services, this position functions as a member of a reception team within a fast paced, demanding environment. The environment involves exposure to animals, frequent interruptions, and multiple simultaneous demands. Constant communication with clients, clinicians, staff and students both in person and over the telephone is involved. This position exercises judgment when booking appointments for the various disciplines in the clinic. The position works in an environment with frequent sensitive, emotional situations (such as grief counseling, emergency care and monetary transactions) requiring delicacy and tact.


Typical Duties: Responds to and understands emergent client calls; books appointments on a computerized system; receives clients and offers assistance; maintains excellent customer service with an understanding of client/patient problems; performs clerical duties related to admitting and discharging patients; receives payment for goods and services, and maintains balanced cash receipts; answers client account inquiries; orientates students, residents, and clinicians in office procedures; and other related duties as assigned.


Qualifications


Education: Completion of grade 12 and a recognized veterinary office assistant program with medical terminology. Relevant education pertaining to animal studies would be considered.


Experience: Minimum of two years of direct experience in a similar veterinary hospital setting.


Skills: Excellent interpersonal and communication skills, both written and verbal; highly effective public and customer relations skills, including the ability to provide timely and courteous service under stressful conditions with a tactful and firm approach; ability to effectively work independently as well as part of a team maintaining a professional and positive demeanor in a dynamic environment; demonstrated accuracy in data entry and the ability to maintain attention to detail; proven problem solving abilities; a strong knowledge of veterinary medical terminology; a knowledge of species and breeds; proficiency with computers to complete appointment scheduling, billing and lab requests; ability to multitask and demonstrate effective organizational skills in a fast paced environment; and the demonstrated ability to handle cash accurately.



•Inquiries regarding this position can be directed to Derek Gran at 306-291-6577.•

Department: Veterinary Medical Centre


Status: Term 1 year with the possibility of extension or becoming permanent


Employment Group: CUPE 1975


Shift: Mon-Fri 8am-4pm


Full Time Equivalent (FTE): 1.0


Salary: The salary range, based on 1.0 FTE, is $23.35 - 30.61 per hour. The starting salary will be commensurate with education and experience.


Salary Family (if applicable): Operational Services


Salary Phase/Band: Phase 4


Posted Date: 2/10/2025


Closing Date: 2/17/2025 at 6:00 pm CST

Number of Openings: 1

Work Location: On Campus




The University is committed to employment equity, diversity, and inclusion, and are proud to support career opportunities for Indigenous peoples to reflect the community we serve. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation to participate in the recruitment process, please notify us and we will work together on the accommodation request. We continue to grow our partnerships with Indigenous communities across the province, nationally, and internationally and value the unique perspective that Indigenous employees provide to strengthen these relationships. Verification of Indigenous Membership/Citizenship at the University of Saskatchewan is led and determined by the deybwewin | taapwaywin | tapwewin: Indigenous Truth policy and Standing Committee in accordance with the processes developed to enact the policy. Successful candidates that assert Indigenous membership/citizenship will be asked to complete the verification process of Indigenous membership/citizenship with documentation. The University of Saskatchewan's main campus is situated on Treaty 6 Territory and the Homeland of the Metis. We pay our respects to the First Nations and Metis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.