Job Description

Reporting directly to the Clinical Leader Manager, the Pediatric Clinic Clerical Assistant will be responsible for performing a range of administrative, secretarial, word processing and business support services. As a highly organized, self motivated, results-oriented individual, you will be accountable for:

• Providing administrative and secretarial support to the patient care team;
• Scheduling patient appointments, procedures as well as outpatient follow-ups using state of the art computer software;
• Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues;
• Generating a variety of documents including correspondence and medical legal reports;
• Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action;
• Utilizing computer equipment and various software packages, i.e. word processing, group wise, patient registration (ADT), spreadsheets to generate a variety of correspondence and reports.

QUALIFICATIONS:

• Demonstrated oral English language skills to communicate with patients and team members with the ability to operate multi-line telephones, respond to inquiries and redirect calls as appropriate.
• Must have Medical terminology in order to transcribe and process physician orders.
• Proficient computer skills with advanced knowledge of word processing and ADT registration program, i.e. WordPerfect 6.1, Microsoft Office.
• Previous clerical experience in the health care setting preferred
• Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.
• Excellent customer service record with proven success working as part of a team.
• Demonstrated commitment to and understanding of the mission and values of St. Michael\'s Hospital.
• Excellent attendance record.

Shifts are subject to change based on departmental needs.

As a condition of employment, all external hires will be required to submit proof of COVID-19 vaccination or documentation unless a valid accommodation under the Ontario Human Rights Code exists. Please note, if you are extended an offer of employment, you will be required to provide proof of vaccination in Ontario QR Code format. All internal candidates must be in compliance with Unity Health Toronto\xe2\x80\x99s COVID-19 Vaccination Policy.

Unity Health Toronto