Job Description

Interval House of Hamilton is a non-profit agency providing emergency shelter and community programs to women and children experiencing gender-based violence. Interval House of Hamilton is committed to responsible, equitable, accountable, and progressive services. As a women's organization we strive to meet the increasing needs of women and children and recognize the key role we play in advocating for the rights and safety of women. We are guided by our mandate, "violence-free lives for all women, children and communities."

Position Description

To provide feminist (diverse intersectional) based compassionate and innovative daily supports in support of women and their children living in the shelter. Major responsibilities will include cleaning, disinfecting, and sanitizing surfaces, adhering to the health and safety standards of Interval House of Hamilton, Health Protection and Promotion Act and Public Health Standards; assistance with sorting and maximizing donations; light maintenance, such as changing light bulbs, moving and assembling furniture, painting, and small repairs; promote and implement a safe, secure, and comfortable shelter; carrying out all organization and administrative functions associated with the cleaner/maintenance position; problem solve and decision making in managing behavioral problems/challenges; identify and report repairs to the Director of Programs and Service and the Residential Supervisor, or their designate.

Key Activities

Cleans and disinfects all surface areas, including bathrooms, common kitchens, desks, dining areas, and conference and office rooms; Replaces toilet paper, hand towels and paper towel holders, soaps and hand sanitizers; Dusts the surfaces within a room and hallways; Mops and polishes floors; Picks up any trash and empties the trash and recycling bins; Assists frontline staff with residential room turnovers and minor repairs; Makes beds, washes linens, and changes the linens; Cleans and scrubs windows; Responds to resident requests such as for cleaning supplies, assistance, and room items; Performs general maintenance duties and scheduled preventive maintenance work on physical facilities, equipment, and grounds;

Strong troubleshooting skills in plumbing, electrical, fire and life safety systems;

Assembles, moves, delivers, sets up and picks up furniture and equipment;

Performs general repair work on structures, patches & paints any damaged walls;

Assists frontline staff and the Residential Supervisor, or designate in the inspection of program sites, grounds and equipment;

Carries out preventive maintenance program actions;

Experience in operating digital software systems;

Knowledge and understanding of building mechanical systems, HVAC, power generation, plumbing, electrical, fire and life safety, and medical;

Requests necessary materials, supplies, parts and tools required and maintains control of storage and use;

Takes every precaution that is reasonable in the circumstances to ensure the health and safety of employees, residents, and all others in the workplace;

Accepting donations, sorting donations, and assisting with distributing donations; All other duties as assigned. Skills and Competencies Required Action oriented Approachability & Humour Compassion Creative Crisis management/conflict resolution Decision quality and results driven. Diversity and inclusion practice Ethics and Values Excellent written and verbal skills, Integrity & Trust Interpersonal & Political Savvy Listening Technical Skills; cooking, maintenance, and small repair Demonstrated punctuality, reliability, and attendance. Working knowledge of harm reduction strategies Communication skills to take direction and work alongside others. Organizational skills to keep rooms, closets, and spaces organized. Attention to detail to perform a thorough job Adaptable and flexible to prioritize tasks that are most important.

Qualifications Required

Education Secondary school diploma, or equivalent. Experience Minimum two years' experience working in a similar role. Other Valid First Aid/CPR certification, valid WHMIS certification, valid Food Safe Handling Certification, valid certification in Bill 168, valid certification in AODA, valid certification in Occupational Health and Safety, proof of valid Ontario driver's license and a fully insured road worthy vehicle with an insurance minimum of two million in collision/personal liability, or the ability to meet all travel requirements of the job, original copy of police vulnerable sector clearance and meet the requirements of vulnerable sector standards for employment by our agency. Meet and adhere to agency's COVID-19 policies. Bi-lingual or a second language an asset. Working Environment/Workplace Hazards

It is an emergency residential crisis setting where women, with or without children who have experienced violence, abuse, or human trafficking reside for a short timeframe. All employees are responsible for creating a friendly, inclusive (non-discriminatory), compassionate, and cohesive environment that will implement strategies and plan to ensure a healthy, safe, and supportive environment is always kept. The setting is fast paced with constantly changing priorities and crisis. Most of the work time will be working directly (formally / informally) with residents, staff, volunteers in a communal setting. Thus, workplace hazards will include listening to traumatic stories, exposure to barriers/conflict with lack of services and supports for residents. Additionally, preventing, defusing, and managing women, children, and/or community services whose behaviors are aggressive, discriminatory, or despondent towards staff and/other women and/or children residing within the shelter. Additionally, perpetrators of violence may attempt to access the shelter. At times, when staff are working in the community they will be exposed to negative attitudes and beliefs and bias towards women and their children who are experiencing violence, abuse, or trafficking. Personal safety plans must always be in place. The environment is funded through grants and government contracts thus employees will be required to keep daily records, notes and at times produce reports and documentation.

This position description indicates the general nature and level of work expected. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required by the incumbent.

Please forward resume and letter of interest describing your skills, competencies, and experiences to:

acowan@intervalhousehamilton.org

NOTE: Resumes will not be accepted after the deadline of April 15, 2024 at 4:00pm.

Please notify of accommodations required, if selected for an interview. IHOH is an equal opportunity Employer and a Living Wage Ambassador

Posting: September 8, 2025

Job Types: Full-time, Permanent

Pay: From $23.82 per hour

Benefits:

Dental care Extended health care On-site parking Paid time off Vision care
Experience:

Cleaning: 2 years (required)
Work Location: In person