Job Description

Do you have a passion for racquet sports and dream of sharing it with others?



Are you tired of the same old, routine job and crave the chance to be part of something big--something new, exciting, and impactful?



Do you love helping people and creating unforgettable experiences that leave a lasting impression?

If you're nodding "yes," you might be the perfect fit for CourtX--a brand new, high-end racquet club launching in Oakville, ON. This is more than just a job--this is your opportunity to help build something extraordinary from the ground up.

At CourtX, we're redefining what a racquet club experience looks like. From padel and pickleball to wellness, events, and social connection, we're creating a vibrant, inclusive community centered around sport, lifestyle, and next-level hospitality. And we're looking for passionate, positive, and service-driven team members who want to grow with us.

The Role

Position Overview

The Cleaner plays a vital role in delivering the premium member experience that defines CourtX. This role holds the responsibility for ensuring the club's courts, fitness spaces, social areas, washrooms, and shared facilities are consistently clean, safe, and guest-ready. As part of the frontline operations team, your attention to detail and pride in presentation will help maintain the high standards expected at a luxury padel and pickleball club. This is a hands-on role ideal for someone who is proactive, reliable, and takes ownership of the spaces they maintain.

Mission Statement

To maintain a spotless, safe, and welcoming environment across all CoutX facilities - ensuring that every member and guest enjoys a consistently premium club experience from the moment they walk through the door.

Expected Outcomes:

Consistently Clean & Sanitized Facilities

Ensuring all high-touch, high-traffic, and shared areas are hygienic, tidy and refreshed throughout the day. Follow daily and weekly cleaning schedules for locker rooms, restrooms, lounges, and fitness areas. Sanitize surfaces, empty waste bins, restock supplies, and report supply needs. Disinfect equipment and high-touch areas (e.g. door handles, benches, lockers), multiple times per shift. Ensure cleanliness standards meet or exceed H&S Regulations

Safe & Operationally Ready Courts and Common Areas

Sweep and maintain courts before and after peak use times. Set up and store court equipment (e.g. nets, benches, towels) as needed. Check for hazards (e.g. spills, uneven surfaces) and take immediate corrective action. Ensure supplies such as towels and hand sanitizer are stocked at stations.

Presentative & Reactive Maintenance Support

Conduct basic maintenance tasks (light bulbs, minor repairs, reporting damages). Log and report facility issues (e.g. plumbing, HVAC, lighting) to Director of Operations Coordinate with vendors or contractors when external support is required. Support seasonal upkeep of outdoor areas (e.g. sweeping leaves, clearing snow).

Professionalism & Support of Club Culture

Greet members courteously when encountered during shift. Maintain a professional and clean appearance while on duty. Support event and program setup/cleanup as needed. Follow all health and safety policies and procedures with care and consistency.

Skills/Experience Required

2+ years of customer service experience in a premium, hospitality-focused environment such as: private clubs, luxury hotels, spas, boutique fitness studios or upscale retail. Experience in high-touch administrative roles with member, guest, or client interaction. Prior experience working at a front desk, concierge desk, or reception setting is strongly preferred. A keen interest in playing or learning to play pickleball or paddle ball.

How To Apply

Send resume to hr@mycourtx.com. Candidates should include an updated resume and the position they are applying for.

Timelines

Qualified candidates will be contacted within one week of applying to schedule an initial phone screen with a member of our HR team. From there, selected candidates will be invited to an on-site interview with both HR and the hiring manager. We aim to move efficiently and keep communication clear at every step.

Our Commitment to Inclusion and Accessibility

CourtX is proud to be an equal opportunity employer. We are committed to building a diverse team that reflects the community we serve and fostering an inclusive, respectful, and welcoming environment for everyone--on and off the court.

If you require accommodation at any stage of the recruitment process, please let us know. We're happy to work with you to ensure your experience is comfortable and barrier-free.

CourtX also leverages AI-based tools in parts of our recruitment process to help us reduce bias and improve efficiency. All applications are reviewed with care by our team, and final hiring decisions are always made by real humans.