Job Description

Position:

Claims Support Specialist/Auto Adjuster Support

Location:

Tavistock, ON.

Company:

South Easthope Mutual Insurance

Who We Are:

We're South Easthope Mutual Insurance, and for generations, we've been the friendly faces our community turns to for peace of mind and personalized insurance service. We're on the lookout for a detail-oriented and member-focused individual to join our team.

The Opportunity: Make a Real Difference!

As our Claims Support Specialist/Auto Adjuster Support, you will assist our member-owners during challenging times as you help our members get back on their feet.

Why You'll Love Working With Us:

Community Connection & Purpose:

Loyalty to the communities we serve is ingrained in our culture. Here, you're not just an employee -- you're an essential part of the community we're proud to support.

Supportive Team:

We genuinely value our employees! Expect a positive, supportive, and collaborative environment where work-life balance isn't just a buzzword.

Grow With Us:

We invest in YOU! Continuous learning, professional development, and opportunities to build a meaningful, stable career are all part of the package.

Mutual Benefits:

Experience the unique strengths of working for a mutual insurer where policyholders are members, and our focus is on member service, not just profits.

What You'll Be Doing (Your Impactful Day-to-Day):

Answer phone calls from members reporting claims, setting up new files and providing initial support.

Assign emergency contractors when required.

Draft and send correspondence, including letters and emails to members and third parties.

Provide administrative support to the department, including running and distributing reports, issuing and printing cheques, scanning, and filing.

Follow up with third-party service providers and insurance companies for status updates.

Manage a variety of auto claims to build experience.

Assist with covering the primary auto adjuster's vacation periods or periods of high volume.

What You Bring to the Table (Our Ideal Candidate Profile):

We're seeking someone who is detail-oriented, proactive, and a natural problem-solver, with a strong knack for critical analysis, excellent communication skills, a self-starting attitude, and a genuine desire to help others!

No prior claims experience is needed; training will be provided.

Excellent communication and customer service skills.

Comfortable handling calls from members in stressful situations, maintaining professionalism and focusing on effective solutions under pressure.

Strong organizational skills and attention to detail.

Ability to handle multiple tasks efficiently and prioritize workload.

Proficient in Microsoft Office Suite, Word, Excel, and Outlook.

Education & Designations:

You bring life experience, sound judgment, and a desire to be part of a team that values consistency and care. Whether you've worked in insurance, customer service, or another field where people count on you.

The Perks & Rewards (What We Offer):

Competitive Compensation Package:

We offer a solid base salary, comprehensive benefits, and a pension plan to help you build a secure future.

Growth & Development:

Access to ongoing training and real opportunities for career advancement.

Inclusive & Innovative Culture:

Join a workplace that champions teamwork, fresh ideas, and continuous learning.

Well-being Focus:

We care about our team! We're committed to your health and wellness and encourage active involvement in the communities we serve.

Ready to Make a Difference With Us?

We'd be thrilled to hear from you! Please send your resume to: HR@southeasthope.com.

Job Type: Full-time

Pay: $45,000.00-$50,000.00 per year

Benefits:

Company events Company pension Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking Paid time off RRSP match Wellness program
Ability to commute/relocate:

Tavistock, ON: reliably commute or plan to relocate before starting work (preferred)
Location:

Tavistock, ON (preferred)
Work Location: In person