Job Description

About Portage Mutual

Portage Mutual Insurance is a trusted national property and casualty mutual insurance company. We have been owned by our policyholders since 1884 and proudly serve their interests by offering competitive home, automobile, commercial and farm insurance products. Portage Mutual has office locations in Edmonton (AB), Portage la Prairie (MB), St. Catharines (ON) and Bedford (NS) with products being 100% distributed by brokers across Canada. We greatly value our relationships with policyholders and brokers.



People at Portage Mutual

Working at Portage Mutual allows you to learn, grow and develop while collaborating with experienced and committed colleagues. We support in-office work arrangements while continuing to build diverse teams and a culture of inclusivity. We are growing and offer resources to empower both individual and team success. We are proud of the communities we serve and are rooted in making positive impacts within them.

What You'll Do:

The Claims Support Representative I is a front line service provider. You will be responsible for logging and opening incoming claims, filing, assisting in payments and billing and maintaining other claims processing procedures. With the utmost compassion and empathy, you will triage and where possible answer customer questions or redirect to the appropriate individual to do so. You may also be responsible for providing clerical assistance for the adjusting and claims leadership team as needed.

Responsibilities:

Receiving, processing and monitoring claims received and creating electronic claim files. Providing customer service to policyholders around claim related matters. Gathering necessary information and distributing claim files to respective colleagues. Continuously updating claim files in alignment with the claims settlement process. Providing support to the Adjuster/Claims Manager by organizing documents, invoices, and other official reports. Collaborating with direct team and cross functional teams within Canada on claim related matters.

Requirements:

Candidates must reside in Canada and be authorized to work in Canada. Strong communication skills (written and verbal). Minimum of one (1) years experience in insurance industry or other office experience required. Demonstrated skills with Microsoft Suite (Word, Excel, Outlook, Teams). Prior experience with Guidewire Suite an asset. Currently enrolled in a Post-Secondary program.

What We Offer:

In-Office Work Arrangements Learn, Grow and Development Opportunities Competitive Compensation Package

If you have the qualifications we are seeking and would thrive in a work environment where you are valued and respected, please apply. We thank you for your interest in Portage Mutual Insurance, however, only those selected for an interview will be contacted. (No agencies please).

Portage Mutual Insurance is committed to providing accommodations for people with disabilities during all phases of the recruiting process, including the application process. If you require accommodation because of a disability, we will work with you to meet your needs. If you are selected for an interview and require accommodation, please advise the HR representative who will consult with you to determine an appropriate accommodation.