Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise.

Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

We\xe2\x80\x99re looking for Claim Specialists, Accident Benefits to join our growing team!

As a Claims Specialist adjuster working within the Complex Injury Team, you will be responsible for overseeing a pending of Accident Benefit files that are of a complex nature. In addition to experience in handling complex claims and strong understanding of current and past legislations and regulations, the members of the CIU must be detail oriented, have exhibited strong communication, written and presentation skills, analytical, problem solving and negotiation skills. You will also be responsible for mentoring and coaching throughout the COE in support of staff development.

We offer a hybrid working environment with support and training. Permanent positions available across multiple locations in Ontario: Ottawa, Ajax, Mississauga, Toronto, Richmond Hill and London (Ontario) offices.

What you\xe2\x80\x99ll do here:

• Handle a pending of Accident Benefit files while receiving regular intake of Complex and Catastrophic claims
• Analyze and interpret insurance policy wording to determine coverage and assess entitlements which are fair and equitable
• Communicate in a timely and respectful manner with the customer claimants, lawyers and rehabilitation experts and report findings
• Represent the company in the negotiation and settlement process at the License Appeal Tribunal
• Attend License Appeal Tribunal case conferences and hearings
• Instruct Counsel on files in dispute
• Conduct investigations and identify additional information such as an independent medical examinations, customer medical or employment history required to clarify and/or justify a claim
• Participate in the dispute process on your own files that are of a complex nature. Attend Dispute hearings, discoveries on existing cases and case conferences
• Complete regular reporting as required and liaising with Technical Services to ensure appropriate action and reserving is in place
• Participate in Large Loss Meetings on own files where appropriate.
• Complete coaching initiatives
• Complete other duties as assigned as deemed reasonable to assist the Business

What you bring to the table:

• At least 5-7 years of Accident Benefit claims handling experience including experience handling complex and catastrophic files.
• Knowledge of provincial legislation governing auto insurance, with ancillary legislation and knowledge of the Dispute Resolution Practice Code.
• Experienced in negotiations and demonstrated experience with independently settling Complex Accident Benefit files;
• Excellent communication and interpersonal skills with all levels of staff.
• Excellent customer service skill.
• College Diploma or University Degree is preferred

This posting expires 19/May/2023 at 11:59pm EST

#LI-SW1 #LI-Hybrid #myReferrals3000

What we offer

Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs.

, including background checks, internal candidates, and eligibility to work in Canada.

If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.

Intact Financial