Job Description

Company: CGIC

Department: Claims Response Centre

Employment Type: Regular Full-Time

Work Model: Hybrid

Language: Bilingualism in English and French is required.

Additional Information: There are 3 positions available. This/these role(s) is/are currently vacant.




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The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That's why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients, and our communities.



Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.



As the Claims Representative I, Auto, you will investigate, negotiate and settle service claims for the organization. You will contribute to the organization's client service culture through professional interactions with clients and implementing innovative and client centric solutions.




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How you will create impact:

Providing exceptional client service to our customers as an industry leader in client engagement. Reviewing policy wordings, applying coverages, negotiating and settling service claims. Investigating and evaluating relevant information to quantify losses and identify opportunities for salvage and subrogation recoveries. Proactively communicating with clients and stakeholders for efficient, timely, and quality resolution of claims.



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How you will succeed:

You are committed to continuous improvement, in order to grow our business of the future and exceed client expectations. You execute critical thinking skills to identify problems and are accountable to finding proactive solutions. Your strong written and verbal communication skills allow you to clearly convey messages. You collaborate with team members to share knowledge to support your peers.



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To join our team:

You are driven to create an exceptional customer experience. You thrive in a fast-paced and changing working environment. You are comfortable with technology and have excellent computer skills. You have experience in insurance or a related client service focused field. You have a desire to grow your education by working towards the Chartered Insurance Professional (CIP) designation and Provincial Adjuster Licenses. Having a post-secondary education in insurance, risk management or a related discipline is an asset. Proficiency in both English and French is essential to the main duties in this role, including servicing and communicating primarily with majority anglophone and francophone clients, groups, and teams. The essential non-French duties are not assignable to adjacent or other team members.



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What you need to know:

Extended work hours, including evenings and weekends, will be required during peak periods and major events. You may provide support to clients who are experiencing a personal or financial loss. A high degree of confidentiality and discretion is required. You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.



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What's in it for you?

Training and development opportunities to grow your career. Flexible work options and paid time off to support your personal and family needs. A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. Paid volunteer days to give back to your community. * In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.