Job Description

Cowan Insurance Group is looking for a Claims Representative to join our Claims team! This role is reporting to the Manager, Claims. The successful candidate will be responsible for the reporting, management, and resolution of new and existing property, auto and liability claims for clients. You are knowledgeable in the insurance industry with policies, products and customer service.
What you will do:

• Serve as the primary point of contact for clients throughout the claims process, ensuring timely and professional communication.
• Provide exceptional customer service to clients via phone queue and online reports
• Review policy coverage, proficiently explain the claims process and set customer expectations
• Have regular contact with the customer and insurer to ensure specific milestones are met throughout the claim
• Advocate for customers when claims issues arise, challenging the insurer on coverage decisions when necessary
• Maintain accurate and up-to-date records in the claims management system
• Collaborate with internal teams, including account managers and service members

What you will bring:

• A minimum of 1 - 2 years of experience in insurance, preferably with a claims and customer service background would be an asset.
• Knowledge of Personal and/or Commercial Property, Auto & Liability policies would be an asset.
• Ability to interpret policy wordings and explain in a clear and concise manner to clients.
• Excellent organizational, negotiation, analytical and interpersonal skills.
• Proficiency in Microsoft Office applications with strong data entry expertise.
• Collaborative team player with excellent communication abilities and a professional demeanor.
• Self-starter with ability to multi-task and prioritize competing demands.
• Strong organizational and time management skills with attention to detail.
• RIBO License would be asset or the ability to obtain.
• CAIB or CIP designation (or working towards) would be an asset.
• Minimum High school diploma or equivalent required

Who we are:
Proudly independent and Canadian-owned, Cowan Insurance Group has been a true market leader in the insurance industry since 1927. With an extensive range of product offerings and integrated commercial and personal insurance, group benefits, and wealth management solutions, we provide our clients with outstanding customized, comprehensive insurance and risk management professional advice and placement.
Recognized as one of Canada's Most Admired Cultures and a Canada's Best Managed Companies Platinum Club Member, Cowan Insurance Group's award-winning client-centric approach emphasizes innovation, excellence, and collaboration. Join our team as we prepare for our centennial celebration in 2027!
What sets us apart?
Be in good company
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.
Challenge your thinking
You're valued for your passion, drive and creativity. The pace is fast but the work is meaningful, interesting, and complex, just the way you like it.
Grow together
We believe in your potential. If you're looking to develop your expertise with learning opportunities and mentoring, we'll make that happen.
Benefits and perks

• Competitive salary
• Participate in our comprehensive benefits plan on day one -- no waiting period
• Company-matched Retirement Savings Plan
• Company-paid training and development courses
• Community involvement
• Hybrid work environment

Are you interested?
Please Apply!
This position is subject to appropriate background checks that may include, credential, employment, credit, criminal and reference checks.
While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.
We are an Equal Opportunity Employer. Candidates will be selected strictly on the basis of an individual's technical qualifications, knowledge and experience, as they relate to the requirements of a particular position. Selections will be made without regard to: age, ancestry, colour, race, citizenship, ethnic origin, place of origin, creed, disability, family status, marital status, gender identity, gender expression, record of offences, sex, sexual orientation.
#LI-Hybrid

Skills Required