Job Description

The Opportunity
Are you looking for a caring, collaborative, values-driven workplace with inspiring teammates and leaders? Do you have the ambition and desire to be the best and thrive at the most impactful global insurance provider in the world? Look no further than Zurich Canada.
If you have previous experience managing people in a Call Center Type claims environment, and are looking for a new challenge, we would love to hear from you.
Zurich Canada is currently looking for a Claims Manager, Personal Lines Auto in either Montreal, Waterloo or Calgary.
Reporting to the AVP, Personal Lines Auto Claims, you will oversee, lead and direct a team of technical Claim Professionals across multiple locations. The team handles claim specific to the OAP [Ontario Auto Policy] and Quebec Automobile Insurance Policy Form, policies. You will play a crucial role in ensuring high-quality service and operational efficiency through performance management, development and coaching of staff.
This is a unique opportunity to build your knowledge and experience for the future in a supportive environment where your voice matters.
Work with inspiring leaders and supportive teammates who are dedicated to your success. Take advantage of unparalleled opportunities for career development and personal growth in a nurturing environment. Be part of a global company that makes a difference on a global scale, providing impactful solutions and services for our customers and stakeholders.
This is a hybrid work opportunity.
What you will do

• Drive superior claims results by providing direction, technical guidance to the team and tracking and reporting on key metrics.
• Achieve customer satisfaction targets by building and maintaining relationships with internal colleagues, customers and brokers, and analyzing and resolving quality and customer service problems.
• Identify trends and provide claims insights to assist business units by collaborating in product development, customer/broker stewardship and prospect meetings.
• Coordinate, manage and champion changes in requirements, strategy and culture across all areas of responsibility.
• Execute and monitor compliance with all legal, regulatory and internal control requirements.
• Motivate and lead a high performance team by attracting, onboarding, recruiting and retaining team members.
• Drive the performance management process by communicating job expectations, monitoring and evaluating performance, providing feedback and facilitating employee development.

Job Qualifications - What you bring to the table
Required:

• 5 or more years of experience in Automobile Claims

OR

• Bachelors Degree and 5 or more years of experience in Automobile Claims

AND

• 2 or more years of people management experience

AND

• CIP (or working towards)
• Customer service experience
• Advance Microsoft Suite skills
• Experience collaborating across work groups
• Knowledge of insurance legal statutes and procedures
• Knowledge of the insurance industry, claims and the insurance legal and regulatory environment
• Organization and multi-tasking skills
• Strong data research and analytical skills
• Training and presentation skills
• Travel 25%
• Bilingual in English and French is an asset

Fluency in both spoken and written English is required to facilitate communication with internal and external stakeholders outside Quebec.
Our Culture

• At Zurich, we are proud of our culture. We are passionate about Diversity, Inclusion, Equity and Belonging (DIEB). We want you to bring your whole self to work, and we want our employees to be reflective of the communities in which we live and work. Our DIEB initiatives are creating an environment where everyone feels welcome.
• We have a collaborative culture where diversity of thought is valued. We value your input and strive to give our employees the tools they need to make an impact.
• We care about our employees' well-being and offer a comprehensive health/benefits plan with varying levels of coverage to suit your specific needs and a competitive total compensation package.
• We understand how important it is to rest, recharge and do the things you love. At Zurich, all employees receive a minimum of four weeks of vacation per year to do just that.
• We also understand that employees require time off for personal reasons. Maybe you have an appointment during a workday, a cultural or religious holiday you would like to observe, or you need time off to focus on your mental health. Zurich employees receive four personal days per year to be used at their discretion.
• We are committed to continuous improvement and offer access to a comprehensive range of training and development opportunities.
• We care about our communities. Our communities are where our customers, people, and shareholders live and work. While we can be proud of the contribution to society Zurich makes through our core business of insurance, we must also give back to our communities through our talent, time and resources.
• We have won numerous awards for our workplace culture. We are proud to be one of Greater Toronto's Top Employers and to have received Insurance Business Canada's 5-Star Diversity, Equity and Inclusion Award.

Make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
About Us
Zurich Canada is part of the Zurich Insurance Group, a multi-line insurer with approximately 55,000 employees worldwide serving customers in global and local markets. Zurich Canada has been a leading insurance provider serving mid-sized and large companies, including multinational corporations, in the Canadian commercial market for 100 years. With over 500 employees in offices across the country, Zurich offers the global strength of a top insurance provider combined with in-depth knowledge of industries and local markets. Zurich Canada aspires to be risk management professionals' first choice as their premier partner to help meet the risk challenges of today and tomorrow. Read more at .
A future with Zurich
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 148 years of experience managing risk and supporting resilience. We are a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. Today, we serve more than 25 industries, from agriculture to technology and insure 90% of the Fortune 500. Our growth strategy is not limited to our business. As an employer, Zurich strives to provide ongoing career development opportunities and foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our people, our customers and the communities we serve.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich is committed to providing a diverse, inclusive and barrier-free environment resulting in an accessible organization for employees, customers, and other parties who interact with, or on behalf of, Zurich. We strive to achieve a workplace free of discrimination of all forms, including discrimination on the basis of physical or mental disability, or medical condition. If you are interested in a job opportunity, please advise if you require an accommodation, so we can work with you to provide a more accessible process.
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich Canadian Holdings Limited. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Only applicable for Canada: For Zurich Canada's commitment to diversity and accessibility please . If you would prefer to not receive future electronic messages from Zurich Insurance Company Ltd's recruitment management system, please email your request to have your job profile deleted from the system by clicking . Zurich Insurance Company Ltd 100 King St., W., Suite 5500, Toronto, ON, M5X 1C9.

Skills Required