Job Description

Overview:
Claims Manager & Collection Technician (Construction)
Sureway Construction Group of Companies is recruiting for a professional Claims Manager & Collection Technician to join our team!
Sureway Construction Group offers a fantastic opportunity to join a leading team in the construction industry. We offer a friendly, fast-paced environment, great benefits, and a strong team of professionals.
Location: Edmonton, AB (9175 - 14 Street NW) Please note: there is no direct access to public transportation.
Hours: Permanent, Full-time, Monday-Friday; 7:30am - 4:30pm (IN-OFFICE), On-Call (Evenings & Weekends)
Requirements:

• Personal Reliable Vehicle

Pre-employment:

• Drug and alcohol testing (swab-based test)
• Successful completion of Company Orientation and site-specific orientation

Claims Manager Responsibilities:

• Management of the Disability Claims process including WCB, Short- Term and Long-Term Disability for Sureway Group of Companies, including the Modified Work Program.

• Manage the Substance Abuse Program.
• Demonstrate problem solving and critical thinking when determining the relationship between mechanism of injury and diagnosis by gathering and analyzing relevant information and planning to facilitate a return to work.
• Interpreting medical reports and coordinating medical treatment.
• Determining entitlement of medical and financial benefits.
• Establishing compensation rates, determining the appropriate wage replacement benefits. payable and determining medical aid and non-rate based entitlements.
• Building strong relationships with stakeholders and collaborating with them in the return to work process every step of the way.
• Manage interjurisdictional claims.
• Manage Cost Relief.
• Other duties as required to support departmental requirements.

Claims Manager Knowledge, Skills & Abilities:

• Undergraduate Degree/Diploma, preferable in Social Sciences, Rehabilitation, Kinesiology, Disability Management, or a related degree.
• Minimum 5 years of WCB experience and short-term and long-term disability management.
• A solid understanding of the Alberta Workers' Compensation system, its hierarchy, departments and workflow is required, as well as having sound business knowledge.
• A good understanding of WorkSafeBC and Saskatchewan WCB, is considered an asset.
• Experience in caseload management, vocational rehabilitation and/or bodily injury

insurance claims.

• Familiarity with medical or rehabilitative terminology is an asset.
• The ability to understand and apply policy while understanding the need for creative problem solving, critical thinking, independent decision-making and flexibility skills.
• Effective communication skills - active listening, collaboration and effective verbal and written communication skills.
• High degree of confidentiality.
• Strong negotiation and conflict management skills.
• Ability to creatively solve complex and sensitive issues.
• Ability to multitask and be organized.
• Proficiency in the use of the Internet, Microsoft Word/Excel, MS Outlook.
• Demonstrate effective negotiation, mediation, and conflict resolution skills to resolve differing opinions on a wide variety of claim issues. This includes workers, employers, and medical and other service providers.

Specimen Collector Responsibilities:

• Conduct drug collections and testing, as well as alcohol testing.
• Booking 3rd party pre-employment, post-incident & reasonable cause testing.
• Organize and maintain paperwork flow and process.
• Deliver test results to donors.
• Follow up on lab collections.
• Order supplies.
• Organize calibration of equipment.

Sureway Construction Group is an equal opportunity employer. We would like to thank all applicants for submitting their resume; however only those selected for an interview will be contacted.
**No recruitment agencies please**
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Skills Required