Job Description

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals. At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.




About the role




We’re looking for a Claims Manager to join our growing team! As a Claims Manager in the Claims Service Centre, you will manage the day-to-day operations of Claims units to achieve essential business goals and meet customer service expectations. Leading our subrogation, commercial auto adjusting and claims administration teams, this role has a direct impact on the bottom line for the organization and the customer experience we provide.
Location is Mississauga, Ontario. What you’ll do here:

• Proactively manage workflow and resources of our Claims Service Centre to achieve regional goals and exceed customer expectations. Handle escalated client and broker calls when necessary.
• Participate in the development and implementation of business plans and manage day-to-day operations to achieve key business goals.
• Assist the Director to develop policies, strategies, budgets, and long term and short-term plans to facilitate ongoing work, process improvement, customer relations and other functions.
• Monitor financial performance and productivity and report monthly to appropriate stakeholders on progress towards specific goals and objectives.
• Oversee subrogation teams and develop, recommend, and implement strategies for increased subrogation returns to improve region’s loss ratio.
• Oversee commercial auto adjusting teams and develop, recommend, and implement strategies to control leakage and improve customer experience.
• Oversee various administration teams and ensure adherence to service level standards for new claims and document management.
• Provide effective leadership by motivating staff, coaching, and mentoring their teams, performance management, continuous learning and career development for managers and other staff. Also responsible for hiring and executing on performance management plans.
• Act in a consultative and advisory capacity on claim matters such as: policy interpretation and settlement negotiation to help resolve claims related issues.
• Maintain a respectful and productive business relationship with vendors, service providers, other COEs and internal client groups.

Qualifications




What you bring to the table:

• A minimum of two years in a management function with proven Leadership skills including the coaching and development of staff
• Demonstrated knowledge of Auto Physical Damage line of business
• Excellent communication and interpersonal skills with all levels of staff, internal and external customers.
• Excellent customer service skills and the ability to develop professional relationships
• Demonstrated ability to lead by example through Intact’s Leadership Success Factors
• Positive attitude while adapting to changing priorities and taking ownership of work
• Self-starter with a sense of urgency and the ability to work independently under minimal supervision
• College diploma or university degree preferred
• Completed or are working toward a Chartered Insurance Professional (CIP) designation

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A $350 annual wellness account that promotes an active lifestyle

Flexible Work Arrangements We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.




Closing Statement




We are an Equal Opportunity Employer If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs. Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada. This posting closes on August 31, 2022 at 11:59pm EST.




Referral Bonus




This role is eligible for employee referral bonus. #myReferrals3000