Job Description

We are currently looking for a fulltime in office Claims Handler to join our WBI Home Warranty team in our Surrey office. In this role, you will be responsible for investigating and assessing claims to determine the home warranty coverage provided under the policy, while serving as a liaison between the homeowner and the builder or developer. The position ensures that all claims are managed in accordance with applicable legislation, policy provisions, and company guidelines to resolve claims in a timely and efficient manner.


WBI Home Warranty Ltd. is a trusted provider of home warranty and construction insurance solutions across Western Canada. While our core business is new home warranty, we also offer a full suite of products including bonding, home warranty insurance, deposit protection insurance, and home deposit bonds for both single-family and multi-family projects.


We are a team of experienced warranty, insurance, and construction professionals who take pride in building strong, long-term relationships with our clients. At WBI, our people are our strength -- their expertise and commitment have earned us a reputation as a respected leader in warranty and risk management service.

We Care. We Help

Duties & Responsibilities

Duties and responsibilities include, but are not limited to, the following:

Investigate and assess claims to confirm home warranty coverage and identify construction defects and potential liabilities. Serve as a liaison between homeowners or strata representatives and builders or developers to facilitate effective resolution. Engage external professionals, as needed, to support coverage determinations. Review engineering reports and technical assessments relevant to claim files. Coordinate with third-party contractors to scope, estimate, and manage necessary repairs. Proactively manage claims while maintaining organized, timely, and accurate records Assist with subrogation and recovery activities. Maintain open communication with Underwriting and the Inspections Department to support strong risk management practices. Participate in work-related functions and industry events. Maintain required insurance licensing in accordance with regulatory standards.

Qualifications

Education, Knowledge & Experience

Level 2 insurance license preferred. Experience handling home warranty or property claims. Proficient in Microsoft Office, with strong skills in Word and Excel Knowledge of a second language such as Punjabi, Hindi, Mandarin, or Cantonese is an asset. Obtain a Level 2 License within six months.

Skills

Exceptional attention to detail and accuracy Ability to manage multiple tasks and perform effectively under pressure. Strong time-management skills with the ability to prioritize competing demands. Advanced problem-solving abilities and creative thinking Collaborative team player in a fast-paced environment Excellent interpersonal skills Strong organizational and planning capabilities Clear and effective verbal and written communication skills Demonstrates professional etiquette and conduct.

Compensation

The expected salary range for this position is $65,000 to $70,000 and will be impacted by factors such as the successful candidate's skills, experience, and location, as well as the specific position's business line, scope, and level. Company Benefits program

What We Offer

Competitive salary and benefits programs. Professional development training/courses. A great collaborative work environment. On-site gym Yoga/meditation room * We are firm believers in the health and wellness of our staff and provide on-site resources and services to encourage and support this.