Job Description

Claims Examiner I or II

---------------------------

Are you looking for a position where you make a difference in our community? At the Municipal Insurance Association of British Columbia (MIABC) we invest in the communities of British Columbia, so that they can invest in themselves. Each day, through every piece of advice shared, every outreach program offered, and every insurance policy written, our organization proudly declares that what makes each community unique is worthwhile, empowering the communities at the very heart of our province and the people who are the heart of those communities.



The MIABC is looking for an energetic, motivated, and career-minded Claims Examiner. The MIABC is a member-owned non-profit insurance reciprocal that provides liability coverage to over 168 local governments in British Columbia, and property and ancillary coverage to over half of our members.

Job Duties:

Investigates and manages claims directly or through independent adjusters. Communicates promptly with members, claimants, and their representatives about claim developments. Instructs and coordinates with adjusters, consultants, and legal counsel as needed. Processes claims documentation efficiently, ensuring accurate file setup and timely updates to members per MIABC standards. Collects and analyses facts to assess liability and quantify losses or damages. Posts reserves and manages litigation budgets according to MIABC policies and procedures. Oversees litigation, instructs legal counsel, attends mediations, and negotiates or denies settlements directly or through counsel/adjusters. Provides regular updates to the Manager of Claims on significant losses. Manages all aspects of file administration, including opening, closing, and maintaining pending claims. Processes payments and invoices from service providers. Keeps up to date on industry and internal policy changes. Visits members, attends conferences, and represents MIABC at industry events. Identifies and reports claims issues for risk management support to Member Services. Ensures compliance with MIABC policies and procedures. Participates in committees as required by the Manager of Claims. Maintains confidentiality. Other miscellaneous duties and special projects as assigned

Preferred qualifications include:

3-10 years of claims experience. Chartered Insurance Professional (CIP) designation is preferred. Litigation process expertise is an asset. Experience in POED, law enforcement liability, environmental liability, building and land use liability, or other local government specialty claims is an asset. Strong time-management skills with the ability to prioritize multiple files and meet deadlines. Excellent interpersonal, oral, and written communication skills with a focus on customer service. Exceptional attention to detail, analytical ability, and organizational skills. Proven diplomacy, conflict resolution, and people management skills. Proficiency in Microsoft Office 365 programs (Outlook, Word, Excel, PowerPoint).

Our commitment to you

The MIABC believes in a culture rooted in collaboration and growth. Our team is enthusiastic, innovative, diverse, and driven to enrich the lives of our members and each other. We promise to support you and provide you with meaningful challenges and opportunities to shine. From competitive salaries, benefit packages and professional development opportunities, to work life balance with flex days and flexible working opportunities, we offer our teammates a working environment in which they feel supported, encouraged and empowered to take risks and share their perspectives openly and freely.

Our Commitment to Diversity, Equity, and Inclusion:

Equity is entrenched in the MIABC's values and guiding principles. We celebrate, empower, and support the unique differences our staff, board and members bring to our organization. We strive to be a workforce and organization that is representative of the diversity of the communities in British Columbia.

Our perks:

Competitive salaries tailored to experience and role. Defined benefit Municipal Pension Plan participation. Health & Dental benefits, including life insurance. Incidental health spending account. Hybrid Work program: Employees can work remotely up to two days per week. Flex Day plan: Optional participation allows for 18 flex days per calendar year. Legislative statutory holidays off as well as Easter Monday and Boxing Day. Centrally located office near transit, shopping, restaurants, and the False Creek seawall. Free parking (first-come, first-serve) with EV charging stations. Secure private bike storage. Mobile phone reimbursement for employees who use personal devices for work. Professional Development: Up to three days off for courses, exams, or conferences. Mentorship programs to support career growth. Staff social activities to foster team bonding.

Status:

Permanent full-time

Pay Range:

$65,280-$99,058 depending on experience.



The full job description can be viewed on our website at

https://www.miabc.org/about-miabc/work-us/careers-miabc

. The posting and qualified applicants should forward a cover letter and resume to Samantha Boyce at

careers@miabc.org

.



We sincerely thank all applicants for their interest; however only those selected for an interview will be contacted.


Education : Other trades certificate or diploma


Experience : 5 years or more