Job Description

Key Responsibilities

Review and respond to Customer inquiries submitted by email regarding claims

initiations and general coverage questions.

Providing the best-in-class service experience to all our customers - internal AND

external.

Respond to email and phone inquiries from contract holders, dealerships, and repair

facilities.

Build claims in our Claims portal based on the emails submitted. Upload pictures or

invoices and notify adjusters of the actions made.

Prepare claims for review by an Adjuster for Approval. Provide insight into possible department and product enhancements. Seek opportunities for process improvements. Assist in building SOP's based on process improvements. Take part in various projects as required by management. Manage case load for prompt follow ups on Pending Claims. Stay current on new products. Liaise with multiple departments for customer and dealer satisfaction. Any other duties deemed appropriate by the Claims Manager

Required Qualifications and Skills

Minimum 2 years in a customer service environment, or equivalent experience. Fluent English spoken and written. Excellent ability to communicate effectively in written and spoken formats. Strong attention to detail. Independent - ability to work within given parameters with minimal oversight from

management.

Ability to type at least 25-30 WPM. Familiarity with web-based programs and Office suite of products. Strong negotiation skills. Ability to multitask. Positive attitude. Strong collaboration skills. Able to work from 9 am PST to 5 PM PST. Completion of Automotive Technician certification course or equivalent experience in the

Automotive field

Strong mechanical knowledge Preferred.


1275 North Service Road, Suite 605


Oakville, Ontario L6M 2W2


Compensation and Benefits

Remote work Competitive salary Ongoing training and development in claims administration and automotive knowledge Opportunities for growth within a leading Canadian protection program provider Collaborative, supportive team environment

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