Job Description

YOU'RE ALL ABOUT GOING THAT extra
MILE TO HELP others.
The Opportunity

How many times have people said to you "you're such a good listener?" Or, "I knew I could count on you." In fact, the only thing you love more than providing excellent customer service, is knowing you're giving someone that important peace of mind by helping them through the claims process. We're looking for someone like you to provide excellent customer service through communicating the claims process and creating expectations that lead to peace of mind and confidence for the policy holder.
A Place to Belong

AMA is more than a workplace; it's a family. Together, we help protect the things that matter most to our more than one-million members--everything from roadside safety to retail savings, food security to childhood well-being. And with operations that span automotive, registries, travel, insurance and more, the opportunities to grow with us are almost limitless!
Building on a century of proud service in Alberta communities, we're passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team, you'll enjoy:Flexible benefits with 5 different packages to select, ranging from $1000 - $3000 health and wellness spending accounts. Outstanding employer-paid Retirement Savings Plan (5% AMA contribution + 5% AMA matching) Great AMA discounts like 50% off memberships, driver education programs, and registry services. Unlimited learning opportunities, including full Udemy access and dedicated learning time for personal development. Paid time off, including 3 weeks of vacation, Me-Day, and Volunteer Day. Also, the flexibility to purchase 1 or 2 weeks' vacation time spread across multiple pay periods.

Who You AreYou enjoy working with a dynamic team while having the opportunity to share your knowledge, decision making and expertise confidently. You not only have a way with people; your communication is top-notch both verbally and written. New challenges and daily tasks? No problem! You excel at juggling your day, by prioritizing, planning and organizing your tasks in a fast-paced environment. You're not only an ace problem solver, you have an eagle eye for detail, and you're pretty good at thinking fast on your feet. You understand that sometimes all a person needs is empathy - and you've got that in spades. Delivering exceptional customer service is your priority.

How You'll Make an ImpactReport to the Supervisor, Claims Care Team. Answering and responding to claims inquiries, claim intake and managing each claim to closure through various channels. Responsible for rental management, total loss and cash settlements, processing payments, subrogation, and some administration tasks. Adhering to the claims handling practices in accordance to company policies and procedures. Ensure claims handling practices adhere to legislative and regulatory requirements.

What You Bring to the TableYou have a high school diploma. You demonstrate service excellence. You have excellent telephone and computer skills. Your ability to communicate is equally matched by your excellent telephone etiquette and professionalism. You have a willingness to pursue ongoing education within Insurance. You'll get bonus points if you have knowledge of claims procedures and/or insurance policies.

Belonging Matters Here

AMA is committed to providing an inclusive, respectful, and accessible environment. If you require an accommodation at any time during our recruitment process, please contact recruitment@ama.ab.ca. We'll work with you feel supported throughout your journey with us.

WORK MODEL:
Hybrid-Light

We thank all applicants for their interest; however, only those selected for an interview will be contacted.