Job Description

Our employees are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you\xe2\x80\x99re bringing this purpose to life alongside a passionate community of experts. Feel empowered to learn and grow while being valued for who you are\xe2\x80\x93 here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It\xe2\x80\x99s our employee promise. Our hybrid work model preserves the balance between working from home and enjoying meaningful in-person interaction. The needs for every role are different but on average, you will be together with your colleagues at least once per week, with our leadership team in office three to four days weekly to be present for their teams. Read on to see how you can shape the future, win as a team, and grow with us. About the role We\xe2\x80\x99re looking for a Claims Assistant II to join our growing team!
You will be responsible for providing administrative assistance and front-line quality customer service in the settlement of insurance Claims.

What you\'ll do here:

• Prepare forms and correspondence to insurance clients, vendors and legal representatives.
• Assisting with file assignment and all tasks related to intake and distribution to internal and external counsel
• Conflicting of referrals to determine if any barrier to assigning files to counsel
• Maintaining file assignment intake log and Contact Claims litigation screens
• Word Processing, electronic filing and general office duties
• Providing Support to Legal Managers, assistants, clerks, lawyers and management
• Open new claims and assign appropriate claims adjusters.
• Identify process improvements to management.

What you bring to the table:

• College diploma from either a legal office administration or law clerk program
• Minimum of 1 year of work experience working in the litigation field, preferably within an insurance defence or personal injury law firm
• Working knowledge of the Rules of Civil Procedure, LAT procedures and knowledge of Loss Transfer and Priority Dispute procedures
• Knowledge of E&O, D&O, Surety and Marine claims is an added asset
• Strong document management and data entry skills with the ability to learn and utilize Intact\xe2\x80\x99s various software programs, including Contact Claims, iManage, ACL, Nuance and the Microsoft Office package of programs
• Ability to prioritise, organise and execute your tasks in a quality manner with a fast turnaround
• Excellent attention to detail and sound proofreading skills, strong ability to prioritize and organize
• Effective communications skills with an emphasis on customer service.

What we offer Working here means you\'ll be empowered to be and do your best every day. Here is some of what you can expect as a temporary member of our team:

• Inspiring leaders and colleagues who will lift you up and help you grow
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities.
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer At Intact, we value diversity and strive to create an inclusive, accessible workplace where all individuals feel valued, respected, and heard. If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We\xe2\x80\x99ll work with you to meet your needs. Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada. If you are an employee of Intact, belairdirect, or Johnson Insurance, please apply for this role on Contact People.